topic Re: fusion 360 automatic update in Fusion Support Forum

fusion 360 automatic update

Anonymous — Sun, 07 Jul 2019 06:48:25 GMT

I have a problem regarding the automatic update. any time there's an update the program freezes and i should force close it. Or when i start the program i should wait for eternity to load. I had many issues regarding this problem as i took my laptop to other offices to show the product and the program wont open.

please add a feature to disable auto update or ask when install the update.

My colleague used to work with solidworks and i asked him to migrate to fusion but with this issues his asking me to get back to solidworks. please address this issue as soon as possible.

thank you very much

Re: fusion 360 automatic update

Anonymous — Wed, 14 Aug 2019 17:33:38 GMT

To switch your automatic update preference:

Click the down arrow to the right of your name at the top of the application window.
Click Settings.
Click General if it is not already selected.
Under Autodesk desktop app updates, select Automatically install any updates for this app to receive automatic updates.

Re: fusion 360 automatic update

ryan.bales — Wed, 14 Aug 2019 17:55:00 GMT

@Anonymous, please familiarize yourself with Fusion 360 - this does not apply to Fusion at all.

@Anonymous - Fusion will auto download and PRE-install the update but it will not force you to reboot to fully install. The update is a background process and should not be freezing Fusion 360 at all. There will not be any features to stop the updates and we'd be happy to look at why its doing that during before or after an update.

Changing networks can cause issues if Fusion cannot detect a network connection.

Re: fusion 360 automatic update

Anonymous — Thu, 15 Aug 2019 06:47:32 GMT

I am sharing what ever I know. Yes I still need to increase my knowledge sir. Hope will reach you.@ryan.bales

Re: fusion 360 automatic update

Anonymous — Thu, 15 Aug 2019 11:31:15 GMT

"update is a background process and should not be freezing Fusion 360 at all. "

But it does and has all kind of problems before restarting. I am using Mac.

since last update yesterday it freezes constantly also after restart and even booting computer.

I am very busy now and very frustrated with unusable tool.

I did not ask for any updates.

I did not want any updates.

I absolutely do not want to update any SW at critical moment like this.

Just not acceptable.

And over all, please focus to stability. Fusion 360 is just unstable and you keep adding features????

Re: fusion 360 automatic update

ryan.bales — Thu, 15 Aug 2019 13:09:43 GMT

Can you elaborate on what is happening?

Re: fusion 360 automatic update

Anonymous — Thu, 15 Aug 2019 13:19:25 GMT

"since last update yesterday it freezes constantly also after restart and even booting computer. "

That is pretty much what is happening.

I notized though today that other model seems to be "fine" The problem is related to the model I was working yesterday when it was auto updating. Before that model was "fine".

Also noted the side tool area stays on top of all windows

Re: fusion 360 automatic update

Anonymous — Thu, 15 Aug 2019 16:28:47 GMT

It seems to be related to this construction part. It has red pin. I do not know what it means and did not put it there??

When ever I klick it the MacBook Pro 15" 2018 fans kick full speed and it freezes I will leave it now cooking my computer over night 😞 hoping it gets done what it wants to do, or then it is just crashed, who knows.

Anyway I would need to get this model back working ASAP. This started yesterday immediately after restarting fusion after latest update.

I really really really do not want any update that addresses anything else than bugs. Put now some focus making the fusion reliable. no need for new UI (does not even look better, what is the point) or any new features before it is a reliable tool, and even then the user should be able to decide if and when he updates to new version. What a toy it now is!

Very extremely very very frustrated.

Re: fusion 360 automatic update

Anonymous — Thu, 15 Aug 2019 18:10:52 GMT

This is waht I get when trying to open with an other computer that does not yet have updated Fusion

So what I need to do to recover this file? (as it does not work properly on new Fusion)

Same problem after it updated Fusion it freezes, This is on Mac Pro 2013 latest macOS

Re: fusion 360 automatic update

ryan.bales — Thu, 15 Aug 2019 18:10:56 GMT

If the file was opened in an already updated Fusion 360, you'll need to update that computer to open the file. Files opened in an updated version are migrated to the new version of Fusion.

Re: fusion 360 automatic update

Anonymous — Thu, 15 Aug 2019 18:17:00 GMT

I was hoping it would have still worked correctly on old version, as it does not work correctly on the new, just freezes when trying to open the group that has the red pin (picture above)

It is the same isssue with two different computers. The model I was working yesterday when Fusion updated, is now somehow broken.

How do I recover it?

Re: fusion 360 automatic update

Anonymous — Mon, 19 Aug 2019 05:01:04 GMT

Does the silence mean there is no help to this, that it is considered ok, the Autodesk forces updates that destroys the designs?

After lot of effort I kind unsatisfactory solution. Saving the file to disk and reopening it, it took over night before it opened, but I could finally save it as Step file. The original file still has problems, so rebuilding it from step.

Anyway this means the Fusion360 cloud is not to be trusted to keep the files safe.

Re: fusion 360 automatic update

ryan.bales — Mon, 19 Aug 2019 13:27:11 GMT

@Anonymous wrote:

Does the silence mean there is no help to this, that it is considered ok, the Autodesk forces updates that destroys the designs?

After lot of effort I kind unsatisfactory solution. Saving the file to disk and reopening it, it took over night before it opened, but I could finally save it as Step file. The original file still has problems, so rebuilding it from step.

Anyway this means the Fusion360 cloud is not to be trusted to keep the files safe.

No Autodesk does not consider it okay and no it does not mean the cloud is unsafe. We have no idea what your design looks like nor have we had a chance to try to open it on our end. If you would like to share a the broken version of that design with us we'd be happy to take a look at it.

Re: fusion 360 automatic update

Anonymous — Mon, 19 Aug 2019 13:35:28 GMT

Not share by any means, but I can provide it to be fixed, not via the forum though. Just provide me how to proceed.

Re: fusion 360 automatic update

ryan.bales — Mon, 19 Aug 2019 13:42:11 GMT

Which ever way you prefer. If you have a shared link you can private message it to me or if you have Box, dropbox, Google drive etc. you can upload the exported file and share that link.