topic Re: Fusion 360 does not work. Black window. Windows 7 in Fusion Support Forum

Fusion 360 does not work. Black window. Windows 7

Anonymous — Mon, 08 Jul 2019 16:39:44 GMT

After start Fusion 360 I can see only black window:

OS: Windows 7 x64

Video card: AMD Radeon

Using Fusion 360 2 month ago without any problem on the same system

I already have try the following:

- reinstall Fusion 360 (with clean uninstall), 3 times

- update video drivers

- disable antivirus

...same resul

Re: Fusion 360 does not work. Black window. Windows 7

karina.harper — Mon, 08 Jul 2019 20:19:02 GMT

Hi @Anonymous

Do you have Windows 7 service pack 1 installed? You can check using the directions here. That might help, as it is one of our minimum hardware requirements.

I would also have a look at this article. Which antivirus were you using?

Are you seeing any error messages at all?

Thanks,

Karina

Re: Fusion 360 does not work. Black window. Windows 7

Anonymous — Mon, 08 Jul 2019 22:14:52 GMT

Karina,

1) I'm using Windows 7 Ultimate sp1 x64

2) Antivirus Kaspersky Internet Security - if it turned off, I have the same result

3) No, can't see any error during installation or starting Fusion

Re: Fusion 360 does not work. Black window. Windows 7

lance.carocci — Tue, 09 Jul 2019 00:02:23 GMT

@Anonymous would you please run the DirectX Diagnostic Tool [dxdiag] and upload a saved report here?

I noticed you have Windows 7's Aero theme off - is that intended? Depending on whether you're able to enable that or not, may point to a driver or hardware issue. Can you try reenabling the Aero service and let me know if that succeeds?

Turn Aero on Windows 7 On or Off
Open a command prompt in administrator mode by clicking on Start followed by Run. Next, type
cmd
and press CTRL + Shift + Enter (or right click and Open as Administrator)

To disable Aero, type in
net stop uxsms
To enable Aero, use the command
net start uxsms

Re: Fusion 360 does not work. Black window. Windows 7

Anonymous — Tue, 09 Jul 2019 06:39:51 GMT

Successfully reenabling the Aero service, but it not helps.

DirectX Diagnostic report in attached file

Re: Fusion 360 does not work. Black window. Windows 7

lance.carocci — Tue, 09 Jul 2019 15:58:58 GMT

Thanks! I see from this that you have both the AMD Radeon HD 8870M as well as unidentified integrated Intel HD graphics. The latter might be a culprit here as I don't see the exact model listed, but the driver date is listed as 2013. I can see online that your model of laptop likely has HD Graphics 4400 integrated graphics and it's possible that Fusion is trying to launch using this graphics processor (which might be lacking drivers) rather than the Radeon 8870m.

While I would recommend trying to update/install the Intel drivers, that's not necessarily going to fix your issue, as we want the Radeon card to be used. These instructions from AMD reference Windows 10, but should largely remain the same on Windows 7 - follow those to ensure Fusion is launching with high performance options (or that the 8870m is selected), and see if that helps.

Re: Fusion 360 does not work. Black window. Windows 7

Anonymous — Tue, 09 Jul 2019 16:23:31 GMT

Problem solved:

1) I disabled the integrated Intel graphics card and then launched Fusion

2) changed the settings to use DirectX 9

3) Fusion began to work normally