topic Re: Cannot log in in Fusion Support Forum

Cannot log in

fthenry66 — Sat, 06 Jul 2024 14:45:01 GMT

On a new account. " Hub Configuration has Failed " error. any help would be greatly appreciated.

Re: Cannot log in

fthenry66 — Sat, 06 Jul 2024 14:47:01 GMT

When trying to log in to https://login.autodesk360.com/login. I get the same error.

Re: Cannot log in

RajkumarIlanchelian — Sat, 06 Jul 2024 14:57:48 GMT

Can you please direct message me your email ID used to register Fusion?

Re: Cannot log in

fthenry66 — Sat, 06 Jul 2024 15:00:38 GMT

sent

Re: Cannot log in

fthenry66 — Sat, 06 Jul 2024 15:55:19 GMT

still not able to log in

Re: Cannot log in

RajkumarIlanchelian — Sat, 06 Jul 2024 15:57:54 GMT

We are working on this issue at this time. Will report back here once we have a solution.

Re: Cannot log in

fthenry66 — Sat, 06 Jul 2024 17:28:54 GMT

Still no update ? Ive been trying to work on this since last night. any help expediting this will be greatly appreciated

Re: Cannot log in

marco_cuomoEYC — Sat, 06 Jul 2024 18:13:00 GMT

Re: Cannot log in

RajkumarIlanchelian — Sun, 07 Jul 2024 13:48:08 GMT

We have fixed accounts manually for those that have provided an email ID to me. Please login to https://login.autodesk360.com/login to create your hub again and this time it will complete successfully. You can then login to Autodesk Fusion.

We are close to a full solution for those that are still stuck and had not passed on an email ID. Fix for your accounts should be coming very shortly. I will post back here once the full solution is implemented.

We sincerely apologize for this experience.