topic Re: Personal use: "hub configuration failed" when lauching app in Fusion Support Forum

Personal use: "hub configuration failed" when lauching app

mane_sne — Sat, 06 Jul 2024 14:47:38 GMT

Tried to login Fusion360 via browser redirect, browser redirects but instead of showing the UI, an error screen is show with error msg, "hub configuration failed".

Re: Personal use: "hub configuration failed" when lauching app

richardh3k — Sat, 06 Jul 2024 15:49:11 GMT

I have the same problem. Following.

Re: Personal use: "hub configuration failed" when lauching app

RajkumarIlanchelian — Sat, 06 Jul 2024 18:45:43 GMT

Wre have fixed the issue but working to correct all the impacted accounts. Please direct message me your email ID that was used to register for Fusion.

Re: Personal use: "hub configuration failed" when lauching app

piotradamorchowski — Sat, 06 Jul 2024 20:09:17 GMT

@RajkumarIlanchelian wrote:
Wre have fixed the issue but working to correct all the impacted accounts. Please direct message me your email ID that was used to register for Fusion.

BS. Why do you need his email if you rectified the issue? Why do you need his ID? Are you removing bugs manually for every single user? This looks like a pathetic attempt at damage control to me.

Re: Personal use: "hub configuration failed" when lauching app

RajkumarIlanchelian — Sat, 06 Jul 2024 20:24:12 GMT

@piotradamorchowski @I can explain on why having the email ID will work. For all the accounts that failed we have a queue that it is getting fixed. For anyone that provided an email Id we are fixing it sooner than the queue to get going.

Re: Personal use: "hub configuration failed" when lauching app

fthenry66 — Sat, 06 Jul 2024 22:56:02 GMT

I have been wating almost 10 hours for my account to be fixed. this is getting ridiculous.

Re: Personal use: "hub configuration failed" when lauching app

RajkumarIlanchelian — Sat, 06 Jul 2024 23:01:02 GMT

@fthenry66 Certainly understand and our apologies. We are working to get the accounts that were stuck fixed. Out engineering team is working on this as priority.

Re: Personal use: "hub configuration failed" when lauching app

richardh3k — Sat, 06 Jul 2024 23:04:29 GMT

Will we get an email or any notifications once our account are fixed?

Re: Personal use: "hub configuration failed" when lauching app

RajkumarIlanchelian — Sat, 06 Jul 2024 23:06:29 GMT

@richardh3k @Will reply back to this post once we have addressed the impacted accounts.

Re: Personal use: "hub configuration failed" when lauching app

sarah3deo — Sun, 07 Jul 2024 01:24:45 GMT

I sent you a message as it's also impacting me. thanks.

Re: Personal use: "hub configuration failed" when lauching app

richardh3k — Sun, 07 Jul 2024 07:55:06 GMT

Good Afternoon,

The emails that I used are richardh3k@gmail.com and ceetea.90@gmail.com
I registered 2nd account since the first one didn't work.

Thank you for your support.
Very Respectfully,
Thong Ho

Re: Personal use: "hub configuration failed" when lauching app

RajkumarIlanchelian — Sun, 07 Jul 2024 13:47:50 GMT

We have fixed accounts manually for those that have provided an email ID to me. Please login to https://login.autodesk360.com/login to create your hub again and this time it will complete successfully. You can then login to Autodesk Fusion.

We are close to a full solution for those that are still stuck and had not passed on an email ID. Fix for your accounts should be coming very shortly. I will post back here once the full solution is implemented.

We sincerely apologize for this experience.

Re: Personal use: "hub configuration failed" when lauching app

RajkumarIlanchelian — Sun, 07 Jul 2024 18:45:51 GMT

Update on sign-in loop or hub is being configured.

We have now fixed all the accounts that were impacted due to this problem. You should be able to login to Fusion or Fusion team (https://login.autodesk360.com/login) and have access to Fusion.

We sincerely apologies for the inconvenience caused here.

IF any accounts are still facing this issue, please reach out!