topic Re: Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely in Fusion Support Forum

Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely

abdallahkF8WZT — Sat, 06 Jul 2024 15:10:57 GMT

Hello,

I have an education license for Fusion 360. After installing it on my PC, I cannot sign-in.

I looked in the forums for the solution, tried all of them, but still couldn't Sign-in to my account in the app.
In the app, as soon as it asks me to sign-in (1st picture), I am redirected to a browser window in which I sign-in and click on Go to Product (2nd picture), after which I am redirected to the app window greeted with usage data selection (3rd picture).

Here is the Team's Hub page. It has been stuck like this for hours.

Re: Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely

RajkumarIlanchelian — Sat, 06 Jul 2024 15:18:13 GMT

@abdallahkF8WZT We are aware of this issue and working to resolve it. Can you please direct message me the email ID that you used to register Fusion?

Re: Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely

abdallahkF8WZT — Sat, 06 Jul 2024 18:22:06 GMT

I just sent it to you. I appreciate your support!

Re: Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely

anthrax54 — Sun, 07 Jul 2024 11:27:03 GMT

I have the same problem as you. did you solve this problem?
anthrax54@hotmail.com

Re: Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely

RajkumarIlanchelian — Sun, 07 Jul 2024 13:47:22 GMT

We have fixed accounts manually for those that have provided an email ID to me. Please login to https://login.autodesk360.com/login to create your hub again and this time it will complete successfully. You can then login to Autodesk Fusion.

We are close to a full solution for those that are still stuck and had not passed on an email ID. Fix for your accounts should be coming very shortly. I will post back here once the full solution is implemented.

We sincerely apologize for this experience.

Re: Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely

RajkumarIlanchelian — Sun, 07 Jul 2024 18:45:30 GMT

Update on sign-in loop or hub is being configured.

We have now fixed all the accounts that were impacted due to this problem. You should be able to login to Fusion or Fusion team (https://login.autodesk360.com/login) and have access to Fusion.

We sincerely apologies for the inconvenience caused here.

IF any accounts are still facing this issue, please reach out!

Re: Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely

abdallahkF8WZT — Tue, 09 Jul 2024 20:49:41 GMT

The issue is now resolved. Thank you!

Re: Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely

camitchell39MRMQ — Thu, 29 Aug 2024 23:22:20 GMT

Hello, I’m in a class for college and I am still getting the error when I try to launch the app, It tells me there was a sign in error and it repeats. I am asking for assistance as soon as possible, as my class is getting ready to fully use the software.

Re: Unable to Sign-in into new Fusion 360 Education installation, looping between application and browser infinitely

RajkumarIlanchelian — Thu, 29 Aug 2024 23:36:53 GMT

@camitchell39MRMQ @Can you please direct message me your email used to register for Fusion and also attach the image of the error you are receiving ?