topic Unable to launch: "Hub Configuration has failed" in Fusion Support Forum

Unable to launch: "Hub Configuration has failed"

lancelot_shi — Sat, 06 Jul 2024 22:25:49 GMT

Upon launching fusion360 on any device, this error message appears. I am unable to resolve it in any way, and it only occurred after I tried to make my own workspace.

The day before this, it put me in a sign in loop where it would constantly log me out.

Is there a way to either delete my fusion account so I can start again, or remove this corrupted hub configuration from my account to stop it from getting soft locked.

Re: Unable to launch: "Hub Configuration has failed"

RajkumarIlanchelian — Sun, 07 Jul 2024 04:02:52 GMT

@lancelot_shi This was an issue early today but we have addressed the issue. However for accounts in this state we are still working to address them. It's taking more time than we anticipated. IF you can direct message me your email ID, I can see if we can apply the fix to your account sooner.

Re: Unable to launch: "Hub Configuration has failed"

lancelot_shi — Sun, 07 Jul 2024 07:14:51 GMT

I have already emailed you my details, please let me know if you did not receive it

Re: Unable to launch: "Hub Configuration has failed"

RajkumarIlanchelian — Sun, 07 Jul 2024 13:45:27 GMT

We have fixed accounts manually for those that have provided an email ID to me. Please login to https://login.autodesk360.com/login to create your hub again and this time it will complete successfully. You can then login to Autodesk Fusion.

We are close to a full solution for those that are still stuck and had not passed on an email ID. Fix for your accounts should be coming very shortly. I will post back here once the full solution is implemented.

We sincerely apologize for this experience.