topic Re: Getting crash every time I create a drawing on the first try in Fusion Support Forum

Getting crash every time I create a drawing on the first try

jcbyrd24 — Tue, 09 Jul 2024 19:41:32 GMT

As the title says, since the most recent update I get a crash every time I try to create a new drawing from even simple models the first time. Almost always works the second try.

Re: Getting crash every time I create a drawing on the first try

Phil.E — Tue, 09 Jul 2024 20:06:35 GMT

Hi, thanks for posting this. Glad to help. I have a few questions to help investigate the issue.

When it crashes, do you send a crash report? I can look up the crash report if you have a number.

If not, what OS are you running?

Has this just begun recently?

Re: Getting crash every time I create a drawing on the first try

jcbyrd24 — Wed, 10 Jul 2024 11:17:58 GMT

What's the easiest way to get you the log number. I've found the logs folder, is it the number after the date, or including the date?

Re: Getting crash every time I create a drawing on the first try

Phil.E — Wed, 10 Jul 2024 14:18:06 GMT

Logs aren't as helpful as a crash report. Did you send one? They look like this:

Re: Getting crash every time I create a drawing on the first try

jcbyrd24 — Thu, 11 Jul 2024 17:12:15 GMT

Yes I did those crash reports, just not sure how to see them and the number after the fact.

Re: Getting crash every time I create a drawing on the first try

Phil.E — Thu, 11 Jul 2024 20:46:29 GMT

Thanks.

If you want to send me an email at phil dot eichmiller at autodesk dot com, or a PM on this forum, I can look your crashes up with your email address. Please refer to this thread so I can more easily track it. Thanks in advance.

Re: Getting crash every time I create a drawing on the first try

Phil.E — Thu, 11 Jul 2024 22:34:47 GMT

Thanks for sending the email. However, unfortunately, I didn't find any crash reports associated with your email address. If you could make it crash again and send the report, the dialog box has a way to copy the report number to clipboard. Paste it in a response to me here and that will be enough.