topic Re: Can't create a team, can't save in Fusion Support Forum

Can't create a team, can't save

Anonymous — Mon, 26 Aug 2019 04:39:23 GMT

I've had quite a host of issues using Autodesk Fusion 360.

Former: Never been able to connect/save to/get files from the cloud since having autodesk fusion 360 (educational license). Every log in required a new team and I've lost so many files from "saving to the cloud" (it never actually saves). Circumvented these issues by just going through the same pages: random team input and manual desktop saving of very version design and version I create. But it has always been able to "create a team," let me log in, use the software fine.

Now: Decided to completely stop working and refuse to create a team. Can't get in, open or begin any designs, or do anything with autodesk fusion 360 beyond see that mocking error message. Please help me resolve this... With an educational license I apparently can't even email or call any reps...

I tried getting a diagnostic file, but it doesn't even react to the clicking the command.

Re: Can't create a team, can't save

James.Youmatz — Mon, 26 Aug 2019 12:22:55 GMT

Hi @Anonymous ,

Sorry to hear about all of the troubles, but I think we need to fully sort this issue out to get you fully functional here. From the sounds of it - either your firewall/group policy or network restrictions isn't allowing Fusion to access it's servers.

Is this on a school network? If so, are you allowed to make exceptions to allow Fusion servers to connect.

Thanks,

Re: Can't create a team, can't save

Anonymous — Tue, 27 Aug 2019 06:05:27 GMT

I don't have any firewalls active, if at all I uninstalled McAffe a few weeks before it completely stopped letting me get in past the "make a team" page. Networks I use have not changed since I first started using Fusion, this includes our campus wifi. I have tried connection from private connections as well as from the school wifi.

Re: Can't create a team, can't save

James.Youmatz — Tue, 27 Aug 2019 12:20:51 GMT

Hi @Anonymous ,

Email me at james.youmatz@autodesk.com. Let's set up some time for a remote session so I can see first hand what is going on.

Re: Can't create a team, can't save

Anonymous — Mon, 02 Sep 2019 18:57:25 GMT

Hi,

I emailed you a few days ago, please let me know if it did not go through or if we can set up a time