topic Re: error with sept 23 update in Fusion Support Forum

error with sept 23 update

neilb_mcfadyen — Tue, 24 Sep 2019 13:28:05 GMT

downloaded the sept 23 update exe and bat

ran the bat as administrator as usual

got this error

adsk.dls.streamer.exceptions.NetworkFileNotFound: <urlopen error [WinError 3] The system cannot find the path specified: 'C:\\\\Users\\admin\\AppData\\Local\\Temp\\7zSEBE6.tmp\\_payload

Is there a fix for this?

Re: error with sept 23 update

James.Youmatz — Tue, 24 Sep 2019 15:56:06 GMT

Hi @neilb_mcfadyen ,

I'm assuming the bat file is for EDU institutions, can you confirm this? If so, let me check with our EDU team to see if they know why this might be happening.

Thanks,

Re: error with sept 23 update

neilb_mcfadyen — Tue, 24 Sep 2019 17:29:02 GMT

yes that is correct.

It seems to update if we just run the .exe by itself

It creates a new folder in c:\program files\Autodesk\webdeploy\8fc78....

but the Fusion360 desktop shortcut still points to the old folder

..webdeploy\6a0c.....

Is it supposed to change the shortcut too?

We are seeing "not responding" quite a lot when trying to run it

Re: error with sept 23 update

James.Youmatz — Tue, 24 Sep 2019 17:30:56 GMT

Hi @neilb_mcfadyen ,

Interesting.... I believe thats what the BAT does vs the EXE is rebuild everything but obviously this is failing. Let me ask around on this.

In the interim, can you remove the old shortcut and create a new one? I'm worried that this may have put fusion back into the user profile by running the exe though. I can check into it.

Thanks,

Re: error with sept 23 update

neilb_mcfadyen — Tue, 24 Sep 2019 17:39:31 GMT

it updates the fusionlauncher.exe.ini file to point to the new folder

[Launcher]
stream = production
auid = AutodeskInc.Fusion360
cmd = ""C:\Program Files\Autodesk\webdeploy\production\8fc78e02ada35f7bfe8c61944f4c29231b2e06ab\Fusion360.exe""
global = True

Re: error with sept 23 update

James.Youmatz — Tue, 24 Sep 2019 17:41:24 GMT

Hi @neilb_mcfadyen ,

Is that folder location correct valid on your machine? It seems right to me and we want global to be true, so that is good. If you use the launcher, does it work?

Thanks,

Re: error with sept 23 update

neilb_mcfadyen — Tue, 24 Sep 2019 17:43:50 GMT

it worked on one computer, but I am getting "not responding" on another

Re: error with sept 23 update

neilb_mcfadyen — Tue, 24 Sep 2019 17:49:06 GMT

Re: error with sept 23 update

neilb_mcfadyen — Tue, 24 Sep 2019 17:50:03 GMT

Re: error with sept 23 update

neilb_mcfadyen — Tue, 24 Sep 2019 17:51:12 GMT

Re: error with sept 23 update

Anonymous — Tue, 01 Oct 2019 11:22:14 GMT

I just want to jump in and say I'm having a similar issue with the most recent version - I can install it from fresh but I cannot update a previous version.

I'm also using the education lab version and using the "Fusion 360 Admin Install.exe --process update" method but I get the WinError3 error and the installer suggests it can't find a file in local appdata. The installer is being run as admin and the previous couple of versions have worked fine using this same method.

Re: error with sept 23 update

marshallj — Mon, 07 Oct 2019 18:48:08 GMT

Any resolution to this issue? I'm over here fighting this same error currently.

Re: error with sept 23 update

James.Youmatz — Mon, 07 Oct 2019 18:54:54 GMT

Hi @marshallj ,

We are actively working on identifying the issue - but in the interim the only fix I've found (as mentioned a few posts up) is to manually process the uninstall and reinstall Fusion for EDU labs.