topic Sign in problem on Win in Fusion Support Forum

Sign in problem on Win

piret.uustal — Sun, 21 Jul 2024 20:34:25 GMT

Hello

I have the same problem reported in this post:

https://forums.autodesk.com/t5/fusion-support/sign-in-failure/m-p/12246508/highlight/true#M182049

I cannot sign in and the suggested procedures don't work (reset before launch).

I can also see that the folder with my user is missing (there is "unknown").

My "Neutron Platform" doesnt contain any suggested file.

The cloud storage (https://myhub.autodesk360.com/g/all_projects/my) is ok and all my files are there.

Please note I havent logged in and used the SW for 2 years .....

WHat to do ?

Re: Sign in problem on Win

RajkumarIlanchelian — Sun, 21 Jul 2024 21:21:36 GMT

@piret.uustal

1. What version of Fusion do you have?

Also can you please try the below?

Close Fusion
Go to C:\Users\<USER>\AppData\Local\Autodesk\Identity Services\idservices.db

Can you delete the idervices.db file and then restart Fusion?

Re: Sign in problem on Win

piret.uustal — Mon, 22 Jul 2024 08:20:57 GMT

Hello

1) I dont know the ver as I cannot launch the SW. The FusionLauncher.exe is dated Dec 2022.

2) There is no such dir. See pic

Re: Sign in problem on Win

RajkumarIlanchelian — Mon, 22 Jul 2024 09:50:30 GMT

@piret.uustal @It’s likely you are on a very old version. Please uninstall Fusion and download the latest installer and install Fusion. This should help.

Re: Sign in problem on Win

piret.uustal — Mon, 22 Jul 2024 19:47:58 GMT

Thank you !

Reinstalling the SW solved the issue !!! 🙂

Re: Sign in problem on Win

RajkumarIlanchelian — Mon, 22 Jul 2024 19:59:14 GMT

@piret.uustal Glad it worked.