topic Re: Install problems MacOS - Mojave in Fusion Support Forum

Install problems MacOS - Mojave

Anonymous — Sun, 06 Oct 2019 17:30:06 GMT

Getting this error -

PermissionError: [Errno 1] Operation not permitted: '/Users/Home/Applications/Autodesk Fusion 360.app'

Checked and repaired permissions but still can't install. '

Log file attached.

Re: Install problems MacOS - Mojave

ryan.bales — Mon, 07 Oct 2019 16:35:10 GMT

You might need to go to the security settings and see if there are any errors or prompts in there.

Its similar to this article

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Permissions-problem-Fusion-360-Install-Error.html

Re: Install problems MacOS - Mojave

Anonymous — Tue, 08 Oct 2019 16:47:37 GMT

Afraid those solutions did not work for me.

There was no Fusion360 process running in Activity Monitor.

A restart of the system did not solve the problem.

There is no firewall running.

There is no Anti-Virus Software running.

Please advise if possible. Thank you.

Re: Install problems MacOS - Mojave

ryan.bales — Tue, 08 Oct 2019 17:07:22 GMT

Is this a shared computer? If so did the other use previously install Fusion 360?

Re: Install problems MacOS - Mojave

Anonymous — Tue, 08 Oct 2019 18:34:19 GMT

It is a shared computer but no other user has installed Fusion 360.

There is no Fusion 360 app in Applications.

Re: Install problems MacOS - Mojave

ryan.bales — Tue, 08 Oct 2019 18:55:17 GMT

You mean under here?

"/Users/Home/Applications/Autodesk Fusion 360.app"

Re: Install problems MacOS - Mojave

Anonymous — Tue, 08 Oct 2019 20:15:10 GMT

Yes.

Re: Install problems MacOS - Mojave

ryan.bales — Tue, 08 Oct 2019 20:24:54 GMT

Can you look into this directory /Users/(username)/Library/Application Support/Autodesk/webdeploy/production and see if there is a Fusion app and if it launches?

Re: Install problems MacOS - Mojave

Anonymous — Wed, 09 Oct 2019 16:12:41 GMT

There is an alias but when I click it...

"The application "Autodesk Fusion 360" can't be opened"

In a subfolder (with many letters and numbers) there's a 2.38 GB App called "Autodesk Fusion 360" but I get the same error when I click on that as well.

Cheers.

Re: Install problems MacOS - Mojave

ryan.bales — Wed, 09 Oct 2019 16:14:45 GMT

THen i think we need to back it way off with a clean uninstall and try again

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-do-an-automatic-Clean-Uninstall-for-Autodesk-Fusion-360.html

Re: Install problems MacOS - Mojave

Anonymous — Wed, 09 Oct 2019 16:40:57 GMT

Yea. OK.....

Ran the cleaner tool and then tried to reinstall...and got the same error message.

Re: Install problems MacOS - Mojave

ryan.bales — Wed, 09 Oct 2019 17:01:47 GMT

The only things i can think of are to try creating a new Apple admin user profile, or test a lab install.

Re: Install problems MacOS - Mojave

ryan.bales — Wed, 09 Oct 2019 17:03:03 GMT

Another thought - if you run the cleanup tool, make sure the directory mentioned is actually emptied. Otherwise its not fully cleaning up- which is highly possible. But its really stating it doesn't have permission to clear that link or it already exists and cannot be removed.

Re: Install problems MacOS - Mojave

Anonymous — Wed, 09 Oct 2019 18:25:43 GMT

OK. I checked it and it looked empty. I deleted the Autodesk folder to be sure, but no joy.

Am I to understand that the Error 1 code I'm getting is in relationship to Alias or to the Program? I've been trying to look at the log to see what it's trying to do and failing.

thanks

Re: Install problems MacOS - Mojave

andrii.anpilogov — Wed, 09 Oct 2019 19:27:36 GMT

Hi @Anonymous

Could you open a terminal, run "ls -la /Users/Home/Applications" and post its output?

And thanks for sharing the logs!

Regards

Re: Install problems MacOS - Mojave

Anonymous — Wed, 09 Oct 2019 19:37:57 GMT

total 16

drwx------ 5 Home staff 160 Nov 26 2015 .

drwxrwxrwx@ 47 Home staff 1504 Oct 9 10:13 ..

-rw-r--r--@ 1 Home staff 6148 Mar 20 2019 .DS_Store

-rw-r--r--@ 1 Home staff 0 May 30 2014 .localized

drwx------@ 4 Home staff 128 Oct 21 2018 Chrome Apps.localized

Re: Install problems MacOS - Mojave

andrii.anpilogov — Wed, 09 Oct 2019 20:49:43 GMT

Thanks. We can't reproduce the issue but it's definitely a bug and we'll look into this.

Could we contact with you directly for helping us with deeper investigation of the issue?

Re: Install problems MacOS - Mojave

Anonymous — Wed, 09 Oct 2019 23:29:00 GMT

Sure. You can contact me.

Re: Install problems MacOS - Mojave

Anonymous — Sat, 19 Oct 2019 23:34:58 GMT

Since no one got back to me...I decided to try it again and it had the same problem, but this time...I did find the Fusion app in the Library folder and it launched. What should I do next.?

Re: Install problems MacOS - Mojave

Anonymous — Wed, 01 Jan 2020 01:25:05 GMT

Hi,

Following up on this after a few months. was there ever any kind of solution to my install problem?

Thanks,