topic Re: Problems launching the software in Fusion Support Forum

Problems launching the software

diegoschink — Fri, 26 Jul 2024 13:35:49 GMT

Hello,

I have the following problem.
Every time I want to start Fusion, I get a white screen. No matter how long I wait, nothing happens. The software is not responding. Now when I click on the screen, Windows contacts and says that the Fusion is no longer responsive and wants to close it.

I have already reinstalled the software a few times and even deleted all the files (that I could see) by hand. But all without success.

I have had the problem for a few months now and have also reinstalled the launcher again and again but every time the same problem. The support may not help me, since I have the hobby user version, which I can understand, since they do not make money on me 🙂

Re: Problems launching the software

RajkumarIlanchelian — Fri, 26 Jul 2024 14:08:28 GMT

@diegoschink Can you please try the below?

Close Fusion

Make sure that Fusion installer is not running in task manager
Go to C:\Users\user\AppData\Local\ DELETE folder Autodesk\
Delete the Fusion shortcut you use to launch Fusion
Do not use the same Fusion installer. Can you please download the installer again?
Now install again

If the above is not helping,

Close Fusion

Go to add/remove programs

Select Autodesk Fusion - Modify

This will launch the Fusion service utility

Run the "Gather system info"
This will generate two zip files

6. We will need the Fusiondoagnosticslogs.zip

Re: Problems launching the software

diegoschink — Fri, 26 Jul 2024 15:04:56 GMT

Hey,

thanks for helping.

So the first part of your text (1. - 5.) didnt worked, it is still crashing.

So after that I did step 4. But i dont know where the files are. After finishing the process of generating the informations, the window just closed and i can not find the "Fusiondoagnosticslogs.zip" on my computer. I search that on My PC on all memory devicec, it is untraceable.

Did maybe the Fusion service utility also crashed?

Ps. I did it also twice.

Best regards

Diego

Re: Problems launching the software

RajkumarIlanchelian — Fri, 26 Jul 2024 17:28:21 GMT

@diegoschink Its possible that the utility crash as well but can you check the below location?

c:\users\Your user ID\Appdata\Local\Autodesk\Autodesk Fusion 360