topic Broken files in editable documents in Fusion Support Forum

Broken files in editable documents

tomaszw000 — Mon, 29 Jul 2024 13:48:25 GMT

I have 2 broken files. They do not appear anywhere in my project file tree and I cannot open them, but they are marked as editable documents. Hovering over the files shows the message "Document is still uploading".

Any idea how to get these files permanently resolved?

How do I remove these files?

Re: Broken files in editable documents

CGBenner — Mon, 29 Jul 2024 14:46:50 GMT

@tomaszw000

Hello, and welcome to the Community. Can you share a little bit of background on this? How long have they been this way?

Re: Broken files in editable documents

RajkumarIlanchelian — Mon, 29 Jul 2024 19:58:55 GMT

@tomaszw000 I am checking with our engineering team on how to dismiss this download. By any change do you work on multiple machines or is this is a lab machine where multiple accounts log in on the same machine at different times?

Re: Broken files in editable documents

RajkumarIlanchelian — Mon, 29 Jul 2024 20:09:02 GMT

@tomaszw000 Can you also please provide log files?

1. Go into Fusion - help - Support and disgnostics
2. Service utility
3. Run the gather system info
This will generate two zip files
4. We will need the Fusiondiagnosticslogs.zip file

1. Go to Launch pad - Run Fusion service utility

Re: Broken files in editable documents

RajkumarIlanchelian — Tue, 30 Jul 2024 14:32:49 GMT

@tomaszw000 I have posted a solution in the below thread. Can you please check that out and see if it saves your problem ?

https://forums.autodesk.com/t5/fusion-support/document-stuck-uploading/m-p/12928760/highlight/true#M201272

Re: Broken files in editable documents

tomaszw000 — Tue, 30 Jul 2024 23:38:15 GMT

This started on the day of posting - I was trying to make a drawing for one of my designs and found myself unable to save it (something about user access). I think that's where these documents may have appeared.

Re: Broken files in editable documents

tomaszw000 — Tue, 30 Jul 2024 23:39:25 GMT

I attempted to use a second machine for the first time right before posting. Upon switching computers, I learned that I was only able to use one PC so I picked the option to sign me out everywhere else.

Re: Broken files in editable documents

tomaszw000 — Tue, 30 Jul 2024 23:44:49 GMT

This did not work for me. There is no visible change and the files still exist.

I sent you a PM with a link to the diagnostic file.

Re: Broken files in editable documents

RajkumarIlanchelian — Wed, 31 Jul 2024 00:51:44 GMT

@tomaszw000 Thanks for the logs. I will look at them but few other questions.

1 Were you able to find the file that we called out? If so in what location did you find them.

2. After you deleted them what happened in your data panel? Did all the files from your data panel disappear?

I just want to make sure that the workflow was right.

if you can even record a small video of the workflow that would be great help.

Re: Broken files in editable documents

CGBenner — Tue, 06 Aug 2024 13:15:37 GMT

@tomaszw000 Hello, do you still need help with this question?