topic Re: First startup hung on "Setting up Fusion" in Fusion Support Forum

First startup hung on "Setting up Fusion"

jlparsons_ca — Fri, 11 Apr 2025 13:25:45 GMT

Hi all, complete newbie to Fusion here, I've just installed the free personal use version to begin the process of learning to use it. When I run Fusion it has me sign in then gets to the "Setting up Fusion" section with the spinning wheel indicating something is loading/processing, then hangs there indefinitely. Any ideas how to fix this? Running on a Windows 10 VM client within Linux Mint.

Re: First startup hung on "Setting up Fusion"

RajkumarIlanchelian — Fri, 11 Apr 2025 14:06:34 GMT

@jlparsons_ca Can you try to login to https://login.autodesk360.com/login and see if that completes your set up?

Re: First startup hung on "Setting up Fusion"

jlparsons_ca — Mon, 14 Apr 2025 10:51:41 GMT

Ok I just tried to sign in, it's created a hub and now it's downloading Desktop Connector, I assume the lack of these things might be the problem?

Re: First startup hung on "Setting up Fusion"

RajkumarIlanchelian — Mon, 14 Apr 2025 12:36:35 GMT

@jlparsons_ca @Desktop connector is not a requirement. Is your Fusion application working now?

Re: First startup hung on "Setting up Fusion"

jlparsons_ca — Mon, 14 Apr 2025 13:34:59 GMT

Yes it all seems to be working now oddly, the only difference is that I created a Hub and installed desktop connector

Re: First startup hung on "Setting up Fusion"

RajkumarIlanchelian — Mon, 14 Apr 2025 14:16:57 GMT

@jlparsons_ca Creating the hub was the issue early on. Once you used the web to create the hub then everything should flow well and it looks like it is.

Re: First startup hung on "Setting up Fusion"

jlparsons_ca — Thu, 17 Apr 2025 11:06:47 GMT

Seems to all be working correctly now, many thanks!