topic Re: Extrude feature crashes F360 on imported STEP files. in Fusion Support Forum

Extrude feature crashes F360 on imported STEP files.

fundamental4 — Tue, 19 Nov 2019 12:02:14 GMT

hi all,

i need help, please.

When I try to Extrude a sketch in any imported STEP file, F360 crashes. Only with Extrude. (see video)

With my own designs, no problem, Extrude works fine.

I reinstalled again F360 yesterday, the problem is still there.

Autodesk should have tenths of Error Reports...

Thank you.

Re: Extrude feature crashes F360 on imported STEP files.

fundamental4 — Wed, 20 Nov 2019 06:45:43 GMT

Re: Extrude feature crashes F360 on imported STEP files.

HughesTooling — Wed, 20 Nov 2019 09:24:00 GMT

You made another post about this where you shared a model and other people had no problem with the same part, see here. I guess there's something about your setup that's causing the problem @jeff_strater any ideas?

One thing I noticed in the screencast is you have some extended character set characters in your user name, I've seen a couple of strange bugs in the past with extended characters. Also how are you opening the step files, do you get the same problem using Upload and Open?

Mark

Re: Extrude feature crashes F360 on imported STEP files.

fundamental4 — Wed, 20 Nov 2019 10:44:55 GMT

hi @HughesTooling and thank you for your reply.

Yes, I posted before, I'm really becoming crazy because I can't understand it.

STEP file...

- open- from browser. Crashed.

- open- from Data Panel > All Projects folder. Crashed.

- Upload file. Crashed.

If I open a step file and the very first thing is clicking the Extrude button, it crashes. (even before doing a sketch).

In regards of user name, "extended character set". Are you talking about "ñ" and "é"? I could change them (I think), but why/how they don't affect to my designs and they crashes with imported STEPs?

Thank you again.

Re: Extrude feature crashes F360 on imported STEP files.

HughesTooling — Wed, 20 Nov 2019 11:44:53 GMT

@fundamental4 wrote:

hi @HughesTooling and thank you for your reply.

In regards of user name, "extended character set". Are you talking about "ñ" and "é"? I could change them (I think), but why/how they don't affect to my designs and they crashes with imported STEPs?

Thank you again.

It is a total guess, in the past there were a couple of strange bugs reported where those characters caused problems. In both cases users created a second user account on their PCs for testing and found without extended characters the bugs didn't show. Really just a stab in the dark, if you have time to set up another account on your computer give it a try.

One more thought, can you export one of the designs as an f3d and attach here so we can see an actual design you've created.

Mark

Re: Extrude feature crashes F360 on imported STEP files.

fundamental4 — Wed, 20 Nov 2019 12:09:51 GMT

hi @HughesTooling ,

please, find attached the .f3d file.

Re: Extrude feature crashes F360 on imported STEP files.

TrippyLighting — Wed, 20 Nov 2019 13:36:57 GMT

The .f3d file you provided does not cause any problems here. It opens fine and I can modify geometry without a problem.

Re: Extrude feature crashes F360 on imported STEP files.

fundamental4 — Wed, 20 Nov 2019 16:05:21 GMT

thank you all for your help, @TrippyLighting , @HughesTooling

I did a new test, maybe it can help you to understand the origin of the problem.

I opened one of my own designs (not imported), and then, from the Data Panel I "Insert into current design" one of STEPs files.

In appearance, the 2nd part is like a new Component (cube icons) but it's not. The radio button to Activate Component in the tree is not there.

Then I Break Link of the new component et voila, Extrude feature works.

I think it is a poor way of solving the problem, but I can continue with my job.

I also changed my name in the profile before I did this below test, but it didn't worked.

If this information is helpful for you to find the error, it would be great.

Re: Extrude feature crashes F360 on imported STEP files.

HughesTooling — Wed, 20 Nov 2019 16:15:39 GMT

@Phil.E Can you help with the error reports on this problem?

Mark

Re: Extrude feature crashes F360 on imported STEP files.

jeff_strater — Mon, 25 Nov 2019 23:44:49 GMT

I looked at this a bit. I can see your crash reports, @fundamental4 - thank you for submitting them. I can see the source of the crash, but I do not understand why not everyone is seeing it (I do not see it either). We will investigate it a bit to see what we can come up with.

Can you reproduce this every time?

[edit] - one more request: Try converting this design to a Parametric Design (Capture Design History), and see if that helps. Not sure it will, but just testing out a theory...