topic Re: error 403 when accessing accounts.autodesk.com and get sign in failure on Fu in Fusion Support Forum

error 403 when accessing accounts.autodesk.com and get sign in failure on Fusion

gman9500 — Thu, 05 Dec 2019 21:33:34 GMT

Hi I'm not exactly when this started as I haven't logged into fusion 360 for almost 2 weeks(Sick) but now I get sign in failure on 2 computers(One win10 home and one Pro)

and can't access any of the support links or accounts.autodesk.com links except via work laptop

(Work laptop does not have fusion 360)

I get error 403 and something about cloudfront from 4 different home computers when I try to post to this forum or access my account on the web

ONly on my work laptop(via same router but over work vpn) can I post to this forum or access my account

Time is synced correctly on all 4 computers.

I restarted router

I tied deleting the login xml script and did a clean uninstall and reinstall and I still get sign in failure on home laptop

Did comcast suddenly start blocking autodesk?

I don't know what changed or why I suddenly can't access autodesk websites from home or what is blocking fusion360 from signing in

Re: error 403 when accessing accounts.autodesk.com and get sign in failure on Fu

karina.harper — Thu, 05 Dec 2019 22:39:14 GMT

Hi @gman9500

I've seen this a few times this week from folks from security companies such as Neustar.

You can reroute your DNS to go through a public domain like google as a workaround, and I would recommend requesting an exception if that is an option.

Let me know if that works,

Karina

Re: error 403 when accessing accounts.autodesk.com and get sign in failure on Fu

Anonymous — Fri, 06 Dec 2019 12:49:29 GMT

Thanks, that did not work. I changed the dns to 8.8.8.8 on both my laptop and even tried it on my router. Where do I get this exception from?

Re: error 403 when accessing accounts.autodesk.com and get sign in failure on Fu

karina.harper — Fri, 06 Dec 2019 16:38:13 GMT

Hi @Anonymous

Hm, interesting. Can you take a screenshot of the error you're seeing? In Fusion and on the web?

Thanks,

Karina

Re: error 403 when accessing accounts.autodesk.com and get sign in failure on Fu

gman9500 — Fri, 06 Dec 2019 21:03:25 GMT

Hi Karina, sure

Here are 3. Taken with phone and then uploaded to my work laptop as that's the only way I can sign into the forum. When I try to sign in to the forum from any home computer\laptop. It's blocked with the same 403 Error. Also attached

Re: error 403 when accessing accounts.autodesk.com and get sign in failure on Fu

karina.harper — Fri, 06 Dec 2019 21:35:08 GMT

Hi @gman9500

I think this must be it:

https://aws.amazon.com/premiumsupport/knowledge-center/s3-website-cloudfront-error-403/

If cloudfront is blocking you, then I think you'll need to create an exception.

Cheers,

Karina

Re: error 403 when accessing accounts.autodesk.com and get sign in failure on Fu

gman9500 — Tue, 17 Dec 2019 18:15:11 GMT

Hi Karina, how or where do I an create an exception?

I looked at the TCP /ip setttings on my computer and didn't see a place. I beleive I can do one on my browsers but thats not going to help logging into Fusion 360

Incidentally I get same issue when trying to log into Tinkercad

Daryl

Re: error 403 when accessing accounts.autodesk.com and get sign in failure on Fu

karina.harper — Tue, 17 Dec 2019 19:08:27 GMT

Hi @gman9500

You'll need to reach out to cloudfront our your network service provider. This article may have more information.

Cheers,

Karina