topic Re: Fusion 360 updates reset all preferences and settings in Fusion Support Forum

Fusion 360 updates reset all preferences and settings

alexpinson5 — Thu, 02 Jan 2020 15:58:02 GMT

It seems like every other time I update Fusion, I open it back up to see all my preferences are gone. Default units, grid and snap, UI controls, everything. This has happened on multiple accounts (work and personal) - does anyone know if there is a reason/fix, and is this happening to anyone else?

Re: Fusion 360 updates reset all preferences and settings

ryan.bales — Thu, 02 Jan 2020 17:19:12 GMT

I was chatting with @Phil.E about this a few weeks ago. I 'think' it only occurs if you reinstall? Unless the cloud synchronization hasn't occurred.

Re: Fusion 360 updates reset all preferences and settings

Phil.E — Thu, 02 Jan 2020 17:55:08 GMT

We are aware of a bug (and working on a fix) for this situation: two users logging into Fusion on one machine will confuse preferences.

Are there more than one user on your machines/accounts? How many accounts do you access on any one machine?

What you describe is not a common user activity (multiple accounts and machines). Please describe a little more about this to help me get a clear picture. It sounds like something we can reproduce with the right steps to follow. That will lead us to a better fix sooner and help me test the fix for the bug I mentioned above.

Re: Fusion 360 updates reset all preferences and settings

alexpinson5 — Thu, 02 Jan 2020 21:36:22 GMT

I regularly switch between my personal and work account on my laptop, maybe a few times a week. The work account is sometimes used on my desktop there, as well as some other PCs on occasion - but both accounts have experienced the wiping of settings and preferences, usually at the same time.

Re: Fusion 360 updates reset all preferences and settings

Phil.E — Thu, 02 Jan 2020 22:35:38 GMT

Thanks. That sounds a lot like what we are working on. Sorry for the trouble. If all goes well in testing, we hope to release the fix asap. It's too early to promise anything at this point.

Re: Fusion 360 updates reset all preferences and settings

alexpinson5 — Mon, 06 Jan 2020 15:37:45 GMT

I understand, thanks for the response!

Side note - is there any way to export my preferences as a workaround? That way if things get reset I have a saved file with all my preferences on my PC I can upload

Re: Fusion 360 updates reset all preferences and settings

Phil.E — Mon, 06 Jan 2020 16:33:12 GMT

Sorry but not at this time.

Re: Fusion 360 updates reset all preferences and settings

ifuASTJY — Tue, 28 Jan 2020 18:19:01 GMT

Happened to me too switching PCs, work and personal.

Re: Fusion 360 updates reset all preferences and settings

Phil.E — Mon, 13 Apr 2020 19:41:17 GMT

There is a problem when Fusion is started and you are not yet logged in. Fusion has started but does not yet know who you are, and does not have your preferences yet.

When you start Fusion and log in, and then discover your preferences, toolbars, or shortcuts are reset:

1. Immediately shut down Fusion 360 and do not log out.

2. Restart Fusion 360.

The result of step 2 is that Fusion will start, and it already knows who you are, so it will get your cloud preferences and use them as it's opening.

Sorry for the trouble. We are still working on a fix for this issue. Please let me know if the steps above solve your problem.