topic Re: Fusion 360 does not start in Fusion Support Forum

Fusion 360 does not start

Anonymous — Thu, 16 Jan 2020 19:03:13 GMT

hello,

i have the following problem. since today i can't start Fusion 360. when i open it, nothing happens.

in the task manager are the processes "Autodesk Fusion 360" with 13 MB memory and 0% cpu and "FusionLaucher.exe" with 2.3 MB memory and 0% cpu.

I have already tried the following:
- Reinstalling
- cleanup with the Cleanup tool from Autodesk
- Start as administrator
- Compatibility mode for Win 7 -> here was the memory usage of the "Autodesk Fusion 360" process at 30MB
-I don't have any pending Windows updates either, the graphics card drivers are up to date.

-I have deactivated the firewall and the virus scanner.

nothing helped. what can I do?

When I turned the computer on last week, everything was working fine.

Re: Fusion 360 does not start

karina.harper — Thu, 16 Jan 2020 19:05:18 GMT

Hi @Anonymous

Can you collect your log files and share them here?

Thanks,

Karina

Re: Fusion 360 does not start

Anonymous — Thu, 16 Jan 2020 19:12:14 GMT

There is only one file. After the cleanup tool and the reinstallation everything else is gone.

Re: Fusion 360 does not start

lance.carocci — Thu, 16 Jan 2020 19:30:10 GMT

@Anonymous are you running Fusion 360 on an Insider Preview build of Windows 10's version 2004 release?

If so, do you have build 19541, or something older?

Re: Fusion 360 does not start

Anonymous — Thu, 16 Jan 2020 20:29:22 GMT

It is Win10 pro Version 2004, build version 19041.21 Update from 29.12.2019

Re: Fusion 360 does not start

lance.carocci — Thu, 16 Jan 2020 20:30:08 GMT

That's a bingo.

You'll need to get build 19541 from the Fast Ring. While Insider Preview builds are not supported, we recently became aware of a change in the upcoming 2004 release that prevented Fusion from starting, and Microsoft has since released a fix as of January 8th.

More context available here: https://forums.autodesk.com/t5/fusion-360-support/fixed-fusion-360-will-not-launch-on-windows-insider-preview/td-p/9228463

Re: Fusion 360 does not start

Anonymous — Thu, 16 Jan 2020 20:42:16 GMT

Okay, thanks. I will change the preview program to Fastring. I hope the update comes soon, and doesn't break so many other things. 🙂 I will report here as soon as the update is on.

Thanks a lot already

Re: Fusion 360 does not start

lance.carocci — Thu, 16 Jan 2020 20:46:30 GMT

As far as my testing has revealed, 19541 should be enough.

Once you update, you might take this time to opt out of the next Preview release. It's strongly recommended to use in-development builds on a test device that you won't mind losing access to should an update break functionality.

Re: Fusion 360 does not start

Anonymous — Thu, 16 Jan 2020 20:52:49 GMT

Yeah, that won't work. I already have the "Slow" preview on my main computer, thanks to my son... and of course he was smart enough to delete the rollback data.

I only have the fastring and hope, or a complete new setup with the last stable release? do i understand that right?

I will give the 19541 a changse.

have backed up everything important on external disks anyway

Re: Fusion 360 does not start

lance.carocci — Thu, 16 Jan 2020 21:10:14 GMT

Yeah, rollback on WIP builds is... not reliable. But all hope is not lost. Unfortunately 19541 hasn't been pushed to the Slow Ring, so Fast Ring remains the only option other than reinstalling.

Once you're there, however, we can ensure you don't get future preview builds once 2004 releases. The instructions at this third party site echo what I would recommend you try:

https://www.nextofwindows.com/how-to-opt-out-windows-insider-preview-on-windows-10

The second image down is what you're most likely to see; a little toggle switch near the bottom of WIP preferences to Opt out and Stop Getting Preview Builds. I would not recommend pausing updates as suggested there.

Re: Fusion 360 does not start

Anonymous — Thu, 16 Jan 2020 21:13:35 GMT

Thanks a lot. I will finish the insider builds as soon as I have the next stable release.

Re: Fusion 360 does not start

Anonymous — Fri, 17 Jan 2020 07:57:20 GMT

it worked. Thanks

Re: Fusion 360 does not start

caduser1K6BVJ — Sun, 14 Mar 2021 18:38:02 GMT

Hi All,

I have the following problem. Since today I can't start Fusion 360. When I open it, nothing happens.
Windows 10 update was run automatically (upto Windows 10 20H2, packet KB4562830)
In the task manager are the processes "Autodesk Fusion 360" with 13 MB memory and 0% cpu and "FusionLaucher.exe" with 0.7 MB memory and 0% cpu.

I have already tried the following:
- Reinstalling
- cleanup with the Cleanup tool from Autodesk
- Start as administrator
- Virus software switched off
- and more other... but Fusion is not running yet.

I'm using SolidWorks, too. Situation after Win10 update was the same, but after a reinstall it works.
(After the update, in generally my whole system's speed has halved. My system is a desktop workstation.
i5-9600K, Quadro P2000, 32 Gb RAM, 512 SSD..., the best from all)

I'm alone with this problem? Do you know any solution? How could I run the Fusion after win10 update?

Regards,

Szabolcs