topic Re: Offline Error Message in Fusion Support Forum

Offline Error Message

tm2501B76WC — Mon, 12 Aug 2024 07:49:55 GMT

Hi,

Every time my Mac goes offline, I get the following prompt that I would like to disable:

"You will need to restart for the following changed options to take effect - Enhanced Selection Experience Enable an updated selection experience in Fusion Electronics, with larger selection areas and clearer visual feedback."

Re: Offline Error Message

jorge_garcia — Wed, 14 Aug 2024 21:04:31 GMT

Hello @tm2501B76WC,

How long has it been since you restarted Fusion? It sounds like Fusion is asking for an update.

Let me know if you continue to run into problems.

Best Regards,

Re: Offline Error Message

tm2501B76WC — Wed, 14 Aug 2024 21:10:40 GMT

I usually restart Fusion every day.

Re: Offline Error Message

cprasmussen — Fri, 23 Aug 2024 06:34:19 GMT

I also have this message appear every time the computer sleeps and comes back along with an annoying youre offline message. Sometimes this message appears twice amd this behaviour has only started in the last month or so but its unnecessary and I would also like this gone. It appears like any time Fusion360 gets anyway near fixing any of the 100 or so really annoying issues they decide to throw in something alse to annoy us.

Im using a 2019 iMac

Re: Offline Error Message

jorge_garcia — Fri, 23 Aug 2024 17:28:14 GMT

Hi @cprasmussen,

I run into this too on windows but usually the warning disappears once the computer reconnects to the internet. I've asked the mods to move this to the general Fusion forum since it's not an electronics specific issue.

Best Regards,

Re: Offline Error Message

RajkumarIlanchelian — Fri, 23 Aug 2024 17:59:19 GMT

@tm2501B76WC @cprasmussen The message that you are in offline comes up when the compute goes to sleep and the network connectivity is lost. When you come back online it takes a few seconds for Fusion to retry. Until a month ago, you had to manually dismiss that offline message even when Fusion connected back online. We do have addressed it in the last month.

Can each of you confirm which version of Fusion you are using? The latest is 2.0.19983

Also, can you please send us your logs when this happens the next time.

1. Go to launch pad - Fusion service utility - Gather system info
2. Attach the zip files that are generated

Re: Offline Error Message

cprasmussen — Fri, 23 Aug 2024 18:43:54 GMT

Yes I’m at the latest version,

Will try and send some logs as this a is really unhelpful message box

Re: Offline Error Message

RajkumarIlanchelian — Fri, 23 Aug 2024 18:55:42 GMT

@cprasmussen And just to add add more clarity:

1. Your Mac goes to sleep
2. On wake up of Mac you see the "Offline mode error"
3. You wait a few seconds - the error does not go away
4. You have to manually dismiss this message
5. You also see the electronics message like what @tm2501B76WC reported after this?

Re: Offline Error Message

whunter — Tue, 17 Sep 2024 09:05:54 GMT

I get this on Windows 11 too; each time my PC goes to sleep and looses network connectivity. I'm on the latest Fusion. I have to click on OK, only then will it reconnect, which is almost immediately.

William

Re: Offline Error Message

jorge_garcia — Tue, 17 Sep 2024 20:09:38 GMT

Hi @whunter,

I hope you're doing well. I've reached out to the electronics team to see what setting controls that error message. I don't recognize it. I figure a restart doesn't take it away.

Let me know if there's anything else I can do for you.

Best Regards,

Re: Offline Error Message

cprasmussen — Tue, 17 Sep 2024 20:14:51 GMT

Hi,

I’m not sure what I have done but I haven’t seen the message now for a week?

Re: Offline Error Message

panpan_fan — Wed, 18 Sep 2024 02:23:21 GMT

Hi @tm2501B76WC @cprasmussen @whunter

I hope you are doing well!

Today we release Fusion V2.0.20256 and the error message should be fixed.

Please upgraded Fusion to have a try, thanks a lot!

Regards,

Panpan Fan

Re: Offline Error Message

pearlbluesoul — Tue, 24 Sep 2024 04:22:06 GMT

Seeing the same behavior here. Cannot get past it without clicking OK or closing the window. Please advise.
1) Computer goes offline (in this case, forced via Offline selection in menu).
2) Attempt to bring Fusion back online (same selection)
3) Window appears. It does not auto-disable, you cannot click any other UI elements, and it does not reconnect automatically until that window is either closed or you click OK.

I do not have the option enabled, and this happens regardless if I restart Fusion or my computer. I have it set to auto update when available. Please see the relevant info at the beginning of this video for build info.

(view in My Videos)