topic We are locked out of our acct. in Fusion Support Forum

We are locked out of our acct.

mbulgerDHJU5 — Thu, 15 Aug 2024 10:17:32 GMT

Cannot post models from vault or post process any existing programs

Re: We are locked out of our acct.

CGBenner — Thu, 15 Aug 2024 11:54:40 GMT

@mbulgerDHJU5 Hello!

Can you share a bit more detail of exactly what you are trying to do, and what errors or warnings you see?

Re: We are locked out of our acct.

mbulgerDHJU5 — Thu, 15 Aug 2024 12:20:29 GMT

Cannot upload models into Fusion from Autodesk vault or post process any existing saved models. To my knowledge our acct is up to date.

Re: We are locked out of our acct.

CGBenner — Fri, 16 Aug 2024 12:12:28 GMT

@mbulgerDHJU5

The error indicates that you are using a Personal Use license, is that accurate?

@RajkumarIlanchelian any other questions, ideas?

Re: We are locked out of our acct.

RajkumarIlanchelian — Fri, 16 Aug 2024 12:42:36 GMT

@mbulgerDHJU5 Are you indicating that your license changed to personal? Can you let us know what license you had before this? If you are a commercial customer please do reach out to our support team for some quick actions. If you can also send me your email that is used to register for Fusion I can connect without license team as well to understand what is going on here.

Re: We are locked out of our acct.

CGBenner — Mon, 19 Aug 2024 12:22:21 GMT

@mbulgerDHJU5 Hello, do you still need help with this question?