topic Re: Latest Lab Admin Update Needs macOS 10.14? in Fusion Support Forum

Latest Lab Admin Update Needs macOS 10.14?

ENTCity — Tue, 10 Mar 2020 22:57:15 GMT

I just installed the mandatory Lab Admin version update v2.0.7805 that came out today. It installed without an issue, but now when trying to run the application, it will not launch and pops up that "You can't use this version of the application with this version of maOS. You have 10.13.6 but this application requires 10.14 or later."

Is this actually correct? All the system requirement pages say 10.13 High Sierra is compatible? If we actually need 10.14, why did the installer actually run instead of giving an error BEFORE installation? And, why would you change that requirement in the middle of a semester?

Re: Latest Lab Admin Update Needs macOS 10.14?

lance.carocci — Tue, 10 Mar 2020 23:47:43 GMT

@ENTCity, I apologize for the inconvenience! This is not intended, we do indeed support 10.13.

We are looking into this issue now, and will provide an update as soon as possible.

Re: Latest Lab Admin Update Needs macOS 10.14?

ENTCity — Wed, 11 Mar 2020 01:13:34 GMT

Lance,

Great. Glad that's the case.

Re: Latest Lab Admin Update Needs macOS 10.14?

lance.carocci — Thu, 12 Mar 2020 17:21:29 GMT

@ENTCity, this will be addressed in a future hotfix currently in development.

In the meantime, could you please try running the Fusion shortcut directly from the ~/Application directory and let me know if this changes the outcome?

Thank you,

Lance

Re: Latest Lab Admin Update Needs macOS 10.14?

ENTCity — Thu, 12 Mar 2020 20:24:14 GMT

@lance.carocci Yes, the shortcut in ~/Applications allowed it to launch.

Uninstalling via a drag to the trash and empty, then reinstalling does not change anything. However, on one of the machines that I ran the Fusion 360 Cleaner on, it can now install and be used. This did not work on the other machine I tried.

Re: Latest Lab Admin Update Needs macOS 10.14?

imstester — Sun, 15 Mar 2020 20:14:03 GMT

I'm seeing this as well with the regular desktop program after auto-updates.

How long before there's a fix for this??

Re: Latest Lab Admin Update Needs macOS 10.14?

colyn55 — Tue, 17 Mar 2020 18:13:09 GMT

ok running from application directory worked for me while they fix the issue

Re: Latest Lab Admin Update Needs macOS 10.14?

Steelejduncan — Thu, 19 Mar 2020 19:01:21 GMT

Howdy, I'm having the same problem. When I try to launch Fusion 360 from the dock i get this message

"You have macOS 10.13.6. The application requires macOS 10.14 or later."

and when I try to launch from the applications folder or the Launch Pad I get this message:

"Check with the developer to make sure Autodesk Fusion 360 works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

Click Report to see more detailed information and send a report to Apple."

I uninstalled it and reinstalled it but my luck has not improved. Any insight into the fix would be fabulous. Thanks.

Re: Latest Lab Admin Update Needs macOS 10.14?

risototh — Sun, 22 Mar 2020 08:19:04 GMT

This solution worked exactly one time. I wanted to run the F360 today, it started, but in some meta-state. Some icons were "strange" and it freezes with CPU in the sky... I killed it, and wanted to start it again, but without luck, the 2.6 GB binary (or package) deleted itself... Restoring it from the Time Machine does not help. So, for now, I'm without the Fusion 360, as I cannot update to 10.14 (or at least not now). Jut a notice, the 10.13.6 is still supported by Apple...

Re: Latest Lab Admin Update Needs macOS 10.14?

risototh — Thu, 09 Apr 2020 16:50:11 GMT

No news at all?

Re: Latest Lab Admin Update Needs macOS 10.14?

ENTCity — Thu, 09 Apr 2020 17:00:51 GMT

@lance.carocci Any word on this? Is the next patch that's scheduled on 4/13 supposed to fix this?

Re: Latest Lab Admin Update Needs macOS 10.14?

lance.carocci — Thu, 09 Apr 2020 17:54:24 GMT

@ENTCity this should be fixed in the current release of Fusion.

Re: Latest Lab Admin Update Needs macOS 10.14?

Anonymous — Thu, 22 Apr 2021 13:45:55 GMT

I am still able to use Fusion but have the following message in a message bar under the toolbar: "Fusion 360 will require macOS 10.14 or higher after our 2021 April update. Check the Mac App Store for OS updates." So will fusion continue to support macOS 10.13 for the foreseeable future?

Re: Latest Lab Admin Update Needs macOS 10.14?

lance.carocci — Thu, 22 Apr 2021 15:22:07 GMT

@Anonymous, we have already dropped support for 10.13. Existing installations will stay on the last version that was compatible, but new installations and the latest updates will require a supported OS.