topic Re: Team setup failed, Now I can't login in Fusion Support Forum

Team setup failed, Now I can't login

Jesse_Kramer — Tue, 24 Mar 2020 00:48:36 GMT

I just tried to set up a team

However the creation of the team failed in some manner.

Now I can't launch f360, all I get is these two errors:

"not all suggested teams could be loaded"

"Unable to load data We can't seem to connect to the server. Please try again. If the problem persists contact customer support."

~~~~~~~~~~~~~~

I've tried to access the team setup here:
https://www.autodesk.com/products/fusion-360/collaborator

I enter the correct email and password, but that just sends me to:
https://myhub.autodesk360.com/g/

The page doesn't load correctly and I get a red banner error that says
"Sorry. The operation you requested couldn't be performed."

This user had the same issue:
https://forums.autodesk.com/t5/fusion-360-collaborate/unable-to-access-fusion-360-on-desktop-and-web-teams-problems/m-p/9385235/highlight/true#M2251

They managed to resolve it by getting into a direct web chat with support. I can't seem to find how to do that though.

Re: Team setup failed, Now I can't login

robert.filiks — Tue, 24 Mar 2020 10:03:39 GMT

Hi @Jesse_Kramer

Can you sign in the hub using the web browser by going to https://myhub.autodesk360.com/g/ue2821bab ?

If any error message appears, can you take a screenshot an attach it to this thread?

Re: Team setup failed, Now I can't login

Jesse_Kramer — Tue, 24 Mar 2020 14:34:34 GMT

That link did allow me to go to myhub, is there something special about that link? I'm able to get there via https://myhub.autodesk360.com/g now as well, without the 'ue2821bab' on the end

I'm also able to log into fusion now, the set up team pop up is back, either it fixed itself or someone reset it on the backend.

I managed to find a place to submit a support email earlier today as well.

I guess this is solved, I'm not exactly clear what did it though.

I guess I'll just put up with the team pop-up, rather not risk going through this again.

Thanks for your time

Re: Team setup failed, Now I can't login

Anonymous — Tue, 24 Mar 2020 23:21:52 GMT

I have the same issue. My trial was expired when it asked the teams message and would not let me setup a team. Then i went back in and reinstated my free access and now I cant get in. Any help appreciated.

Re: Team setup failed, Now I can't login

Anonymous — Wed, 25 Mar 2020 14:23:38 GMT

Update, it is magically working this morning. I even have a team. Guess Autodesk has some process that fixes these broken accounts. My advice is to just wait.

Re: Team setup failed, Now I can't login

shijun_lv — Thu, 26 Mar 2020 02:08:10 GMT

You may already see this announcement:

https://forums.autodesk.com/t5/fusion-360-support/extended-access-program-free-fusion-360-pro-licenses-covid-19/td-p/9388508

Re: Team setup failed, Now I can't login

rubentardio — Tue, 13 Oct 2020 08:00:57 GMT

Hello,
I have been with this problem for a week and I cannot get it to be solved by chat or to respond to me by email.
I have tried the solutions that are indicated at the beginning and access to https://myhub.autodesk360.com/ but I continue with the same errors, Fusion does not open in Windows and everything is blank on the web.

Re: Team setup failed, Now I can't login

robert.filiks — Tue, 13 Oct 2020 08:53:47 GMT

Hi @rubentardio,

Thanks for posting! Did you change your e-mail address recently? Can you DM me with the details?

Re: Team setup failed, Now I can't login

Anonymous — Wed, 03 Feb 2021 19:36:37 GMT

Hi @robert.filiks !

I have the axact same issue! Was this resolved after rubentardio sendt a DM to you? 🙂