topic Re: Installation Fails in Fusion Support Forum

Installation Fails

Lazerman — Wed, 28 Aug 2024 15:20:38 GMT

Freshly install and patched Windows 10 Pro. Dell Optiplex 9020, Intel i7 4 Cores, 8 Logical Processors, 32GB RAM, NVIDIA Quadro K4200 4GB RAM, 2TB SSD. I've attached the install log file for review.

Please assist,

Kenny

Re: Installation Fails

RajkumarIlanchelian — Wed, 28 Aug 2024 15:32:25 GMT

@Lazerman Thank you for adding the logs. Can you please try the below?

1. Make sure that Fusion installer is not running in task manager
2. Go to C:\Users\user\AppData\Local\ Autodesk\DELETE the following folders – Webdeploy,Web Services, Identity services, Autodesk Fusion 360
3. Download the installer again
4. Now install again

Re: Installation Fails

Lazerman — Wed, 28 Aug 2024 19:46:59 GMT

I had basically already tried your suggestions prior to posting my issue here. That said I followed the instructions you provided with the same results. After numerous attempts with reboots in between and getting the same result, I tried installing on a different computer and it's failing in the exact same manner on that PC too. The second PC has an older processor but has 64GB of RAM. I'm starting to think there's a problem with the distribution servers, or the installer is corrupt.

Re: Installation Fails

RajkumarIlanchelian — Wed, 28 Aug 2024 19:50:13 GMT

@Lazerman The latest logs you attached shows that Fusion is already installed.

adsk.dls.streamer.exceptions.VersionExists: No need to update. 2.0.19994 installed

If you go into your add/remove programs do you see Fusion listed there?

Re: Installation Fails

Lazerman — Fri, 30 Aug 2024 14:11:16 GMT

After whipping the C: drive and re-installing Win10 Pro from scratch and fully patching the issue persisted. After a lot of research and trial & error, I downloaded the latest NVIDIA driver for the Quadro K4200, rebooted and Fusion installed without any issues and is now working.

Thanks for your efforts,

Kenny

Re: Installation Fails

RajkumarIlanchelian — Fri, 30 Aug 2024 14:12:41 GMT

@Lazerman glad to know that updated drivers addressed this issue.