topic Re: I am having trouble getting my Fusion 360 to start up. in Fusion Support Forum

I am having trouble getting my Fusion 360 to start up.

Stryker012 — Tue, 14 Apr 2020 18:36:55 GMT

I have had Fusion 360 on my PC for a while and never had issues running it, but I tried to use it last week and have found that it will not start up. I am not sure where to find help resources, please make a recommendation.

Re: I am having trouble getting my Fusion 360 to start up.

baribak — Tue, 14 Apr 2020 19:52:22 GMT

Hi,

Sorry to hear of the trouble.

My first recommendation is to tell us what you're seeing when you launch Fusion 360? Is there an error message coming up or it just doesn't load?

And has anything changed on your system e.g. system update, new app? Be sure to restart your computer to see if any pending OS updates might still be needing to install.

Also, what operating system are you using? OSX? Windows?

Lastly, if you can please send us your log files. These may help us determine what's going on. These are located in:

Windows - C:\Users\{username}\AppData\Local\Autodesk\Autodesk Fusion 360\{GUID folder}\logs

OSX - /users/{username}/library/application support/autodesk/autodesk fusion 360/{GUID folder}/logs

Regards,

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Tue, 14 Apr 2020 20:10:23 GMT

My first recommendation is to tell us what you're seeing when you launch Fusion 360? Is there an error message coming up or it just doesn't load? No error message, just does not load

And has anything changed on your system e.g. system update, new app? Be sure to restart your computer to see if any pending OS updates might still be needing to install. I have restarted my PC several times, only change was addition of slicer software

Also, what operating system are you using? OSX? Windows? Windows 10 pro

Lastly, if you can please send us your log files. These may help us determine what's going on. These are located in:

Windows - C:\Users\{username}\AppData\Local\Autodesk\Autodesk Fusion 360\{GUID folder}\logs

OSX - /users/{username}/library/application support/autodesk/autodesk fusion 360/{GUID folder}/logs

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Tue, 14 Apr 2020 20:13:34 GMT

I may not have log files as I have done a clean uninstall while i was waiting on a response. I am re installing the software and will let you know the results

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Tue, 14 Apr 2020 20:35:06 GMT

Ok, I tried conducting a clean uninstall and reinstalled and got the same results. I do not see the log files path you previously described, please advise how to find the log files.

Re: I am having trouble getting my Fusion 360 to start up.

baribak — Tue, 14 Apr 2020 21:24:50 GMT

Hi,

Okay it appears there are a number of folders missing from your installation.

In the Autodesk folder you should see a file called "autodesk.webdeploy.streamer.log. Can you send that?

Also, are you seeing any errors during the installation?

Can you try running the Fusion 360 Client Downloader.exe as Administrator? To do this, use File Explorer to go to the Downloads folder, right-click on the "downloader" and choose Run as Administrator. This might tell us if there's a "rights" issue.

Regards,

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Tue, 14 Apr 2020 22:10:24 GMT

I see this folder under webdeploy, is this corrrect? I dont see one called Log

r under webdeploy, is this correct?

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Tue, 14 Apr 2020 22:13:08 GMT

Also I do not get any errors during installation, but I will say it installs faster than I would expect ~ 5 min. I tried to run as administrator and it appeared to be opeing(i saw the fusion 360 opening picture) then it went away and nothing else happened.

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Tue, 14 Apr 2020 22:25:39 GMT

another screenshot of my folder expanded

Re: I am having trouble getting my Fusion 360 to start up.

baribak — Wed, 15 Apr 2020 13:40:11 GMT

Hi,

Can you check the c:\users\{username}\appdata\local\autodesk for the autodesk.webdeploy.streamer.log file?

Also, can you try going into Control Panel/Settings and turn off the UAC controls if on. Then retry the install/launch.

Lastly, can you create a new user on the computer (standard) and see if Fusion installs/launches there?

Regards,

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Fri, 17 Apr 2020 18:39:25 GMT

I tried everything suggested in the last message. Please .log file attached

Re: I am having trouble getting my Fusion 360 to start up.

RajkumarIlanchelian — Fri, 17 Apr 2020 21:37:53 GMT

@Stryker012 Can you please try the below and let us know what you see?

Can you please go to %APPDATA%\Autodesk\CAM360 - create a folder and call it "templates". Can you see if that helps to launch the product?

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Fri, 17 Apr 2020 22:30:59 GMT

I am having trouble finding that folder. Under the user name I can find appdata but no cam 360 folder

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Fri, 17 Apr 2020 22:33:02 GMT

is this the path you would like me to follow

Re: I am having trouble getting my Fusion 360 to start up.

RajkumarIlanchelian — Fri, 17 Apr 2020 22:37:51 GMT

For adding the folder Follow - C:\Users\USER ID\AppData\Roaming\Autodesk\

For logs - C:\Users\USER ID\AppData\Local\Autodesk\Neutron Platform

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Fri, 17 Apr 2020 22:44:45 GMT

OK, so is this correct? I added the CAM 360 folder and the templates folder

Re: I am having trouble getting my Fusion 360 to start up.

RajkumarIlanchelian — Fri, 17 Apr 2020 22:47:19 GMT

Please remove the space between CAM and 360 - CAM360. Does the application start?

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Fri, 17 Apr 2020 22:47:42 GMT

It still will not launch. Should i send you log files?

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Fri, 17 Apr 2020 22:48:28 GMT

OK, standby, I just read you r last message

Re: I am having trouble getting my Fusion 360 to start up.

Stryker012 — Fri, 17 Apr 2020 22:53:35 GMT

Ok this is what I have and it did not launch