topic Re: Cannot start after update in Fusion Support Forum

Cannot start after update

lhfFKLVG — Fri, 30 Aug 2024 07:12:17 GMT

I was notified of an update yesterday so I installed it. Now Fusion 360 cannot start up. It gets the splash screen which shows a progress bar, which stops at "Loading additional modules", and a blank white window, then nothing more happens.

I have uninstalled and re-installed and it still freezes at the same point.

Are there log files that might indicate what's wrong? Or can I delete cached files or something to get it working again?

Re: Cannot start after update

lhfFKLVG — Fri, 30 Aug 2024 07:15:14 GMT

Running on Windows 11, AMD Ryzen 7 5800X, NVidia GeForce RTX 4070

Re: Cannot start after update

RajkumarIlanchelian — Fri, 30 Aug 2024 10:29:42 GMT

@lhfFKLVG @Can you please do the following. ?

1. Restart machine

2. Go to add/remove programs

3. Select Fusion - modify

This will launch the Fusion service utility

4. Run the gather system info

5. This will generate two zip files

Attach them here please.

Re: Cannot start after update

lhfFKLVG — Sun, 01 Sep 2024 03:34:06 GMT

The Modify panel appears for a few seconds then closes, before I can do anything with it.

Re: Cannot start after update

lhfFKLVG — Sun, 01 Sep 2024 03:52:59 GMT

Fixed it; uninstalled and deleted the .../AppData/Roaming/Autodesk directory then reinstalled it.