topic Re: Fusion 360 Keeps Crashing when Creating a sphere in Fusion Support Forum

Fusion 360 Keeps Crashing when Creating a sphere

shelliFEMGC — Tue, 21 Apr 2020 16:22:58 GMT

Hi,

I'm using macOS 10.13.6. I've always been able to use the sphere tool to create spheres. Now, whenever I pull out the tool and click the plane, fusion crashes and it asks me if I want to send a report to Autodesk. I've tried it 5 times. I've also restarted my computer and installed all updates.

Any help would be much appreciated.

Re: Fusion 360 Keeps Crashing when Creating a sphere

baribak — Thu, 23 Apr 2020 00:48:37 GMT

Hi,

Sorry to hear this. Some questions come to mind:

Is this in a new file?
An existing one?
Is it file-specific?
Is it only the sphere?

Additionally, as you mentioned this worked fine before so has anything changed on your system recently? Software updates (aside from Fusion) or hardware changes?

Lastly, if you get a chance, can you send us your log files? These can be zipped up by going to the Help (?) menu > Support and Diagnostics > Diagnostic log files.

Regards,

Re: Fusion 360 Keeps Crashing when Creating a sphere

mailmartinviljoen — Fri, 24 Apr 2020 13:56:06 GMT

You and me both 🙂

Its reproduce able. Simply draw a sphere and it crashes. New file, existing file doesn't mater.

Re: Fusion 360 Keeps Crashing when Creating a sphere

jeff_strater — Fri, 24 Apr 2020 14:29:32 GMT

we might need more information. Have you sent in crash reports with your email filled in? What OS are you running Fusion on? I'm on Mac Catalina, and it seems to work OK for me:

Re: Fusion 360 Keeps Crashing when Creating a sphere

jeff_strater — Fri, 24 Apr 2020 16:48:45 GMT

I looked in our crash reporting system, and I don't see any crash reports from either @shelliFEMGC or @mailmartinviljoen in the past 30 days. When this happens with Sphere, do you get a crash report dialog? If so, could you fill in your email and submit the report? This could help us figure out why you see this problem, and I don't. Thanks.

Re: Fusion 360 Keeps Crashing when Creating a sphere

mailmartinviljoen — Fri, 24 Apr 2020 17:18:30 GMT

Thanks for the response. I replicated the issue and sent a crash report for you.

Im running the following

Nvidia 1050 TI

16GB RAM

Windows 10 Build 18362.778

CPU Intel i7 4790K

Re: Fusion 360 Keeps Crashing when Creating a sphere

baribak — Fri, 24 Apr 2020 19:00:24 GMT

Hi,

We've been able to find your CER info and are aware of what you are experiencing.

We hope to have a fix for you out early next week.

Regards,

Re: Fusion 360 Keeps Crashing when Creating a sphere

ebraden266K9 — Mon, 27 Apr 2020 15:38:23 GMT

Good morning,

I just submitted an error report for the same issue. Occurring on Windows 10. Thank you.

Re: Fusion 360 Keeps Crashing when Creating a sphere

baribak — Mon, 27 Apr 2020 19:46:52 GMT

Hi,

Thanks for the report. The upcoming release should resolve this issue.

If not, please let us know.

Regards,