topic Re: File Continuously Uploading in Fusion Support Forum

File Continuously Uploading

jakethomas.email — Wed, 04 Sep 2024 10:07:54 GMT

I currently have a file stuck in continuous upload status to the cloud that is slowing down my computer and rendering Fusion unusable. I have posted in several Facebook groups seeking assistance and followed every suggestion given by others. I've clearer the cache, attempted to work offline, uninstalled and reinstalled the program multiple times, even reformatted my entire computer bringing the system back to the day it was purchased. I've had chatGPT walk me through several solutions to no avail.

This issue is not on my computer and I am in need Autodesk supports assistance.

Thanks in advance.

Re: File Continuously Uploading

RajkumarIlanchelian — Wed, 04 Sep 2024 13:14:13 GMT

@jakethomas.email Can you please attach an image of where you are seeing the file stuck?

Re: File Continuously Uploading

jakethomas.email — Wed, 04 Sep 2024 13:26:59 GMT

In the file upload dialog box that appears on the left.

Re: File Continuously Uploading

RajkumarIlanchelian — Wed, 04 Sep 2024 13:48:37 GMT

@jakethomas.email Can you please try the below?

Launch Fusion
Go Offline (manual switch)
Close Fusion
Rename the %APPDATA%\Autodesk\Neutron Platform\Options\<User ID>\login__ActiveDocuments file (OR) \AppData\Roaming\Autodesk\Neutron Platform\Options\<user ID> login__ActiveDocuments file
Launch Fusion
Editable Document list should be empty
Mark a single document editable
Go Online

Re: File Continuously Uploading

jakethomas.email — Wed, 04 Sep 2024 23:25:28 GMT

Thank you for the help through this issue.

I just got back to my computer and followed the steps provided.

The first time I renamed the login__ActiveDocuments file in the App Data , but once I opened the Fusion CAD file I was working on and went back online the problem was there again.

So I followed the steps again this time erasing the login__ActiveDocuments al together and everything seems to be working as it should. Back online and working well.

Thanks again, I truly appreciate the assistance.

Re: File Continuously Uploading

sunshinegloria — Mon, 16 Sep 2024 04:18:53 GMT

Same issue, but trying to follow the steps and have no idea about the rename app data portion.....can you give details on this step and how?

Re: File Continuously Uploading

RajkumarIlanchelian — Mon, 16 Sep 2024 04:25:20 GMT

@sunshinegloria @Did you find the file that we called? You can delete the file. Then do the other steps.

Re: File Continuously Uploading

sunshinegloria — Mon, 16 Sep 2024 05:05:43 GMT

Thanks for the response. I did not find that particular file, but found another and deleted that and that worked....Ill take it. Thanks again...now only to get around the corrupt file loads lol

Re: File Continuously Uploading

B_Doerfler — Fri, 15 Nov 2024 19:12:50 GMT

Ive deleted the active documents file and the problem still persists. the file keeps coming back after restarting Fusion.

Re: File Continuously Uploading

RajkumarIlanchelian — Fri, 15 Nov 2024 19:15:57 GMT

@B_Doerfler Can you please try the below? (Slightly modified than the above)

1. Update to the latest version 2.0.20508 or newer
2. Then run this workflow from the article - https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Files-stuck-in-Editable-Document-list-for-Fusion-for-Personal-Use.html
Both of these will ensure that the current problem is fixed and the new version will ensure that customers do not hit the problem again.

Re: File Continuously Uploading

B_Doerfler — Fri, 15 Nov 2024 19:21:34 GMT

Nevermind. I got it to work finally. Thank you for the fix.