topic Re: Files always fail to upload in Fusion Support Forum

Files always fail to upload

Anonymous — Wed, 06 May 2020 12:22:35 GMT

Hi,

I've been having trouble uploading files into Fusion 360. Whenever I try and upload a file it is placed in the queue and appears to start to upload, but every file I have tried ends up showing a failed status. Is there something I can do to fix this?

Cheers

Re: Files always fail to upload

rhudaynath — Fri, 08 May 2020 04:32:30 GMT

Hi @Anonymous ,

Sorry to hear that you are facing a problem in a file upload.

Please share the snapshot of 'failed status', it will help us to understand the situation better.

We also need to check if there is anything pending to upload.
Please share UploadQueuedFileList.xml file with us for checking,
You can find this file at below location,

Mac

Macintosh HD > Users > (username) > Library > Application Support > Autodesk > Autodesk Fusion 360 > (Lettered folder name) > W.Login

Windows

C:\Users\<username>\AppData\Local\Autodesk\Autodesk Fusion 360\(Lettered folder name)\W.Login\

This file has list of the file which are in the process of upload. It might be possible that one of those files got stuck in the upload. In that case, you can refer to below article.
Sharing for reference https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/File-stuck-in-upload-queue-in-Fusion-360.html?st=Uploading%20issues

Please help us with the above information, so that we can help you better!

Thank you,

Re: Files always fail to upload

Anonymous — Fri, 08 May 2020 06:42:34 GMT

I cant find the support folder in the location you described, could that be part of the problem? Would it be worth completely uninstalling and reinstalling fusion?

Cheers,

Re: Files always fail to upload

rhudaynath — Fri, 08 May 2020 14:02:00 GMT

Hi @Anonymous ,

Thank you for sharing log file, we will look into the reason of file upload failure.
We have logged FUS-65056 to track this internally.

Thank you,

Re: Files always fail to upload

rhudaynath — Sat, 09 May 2020 12:49:43 GMT

Hi @Anonymous :

As we discussed over email,

File upload was failing as you are using older version of Fusion. After Fusion update, the issue has been resolved.
Please let us know if you see Fusion is not getting auto-updates.

Thank you,