topic Re: Fusion team hub - Lots of problems after migrating to team hub in Fusion Support Forum

Fusion team hub - Lots of problems after migrating to team hub

roy25G4T — Thu, 05 Sep 2024 17:32:13 GMT

So I migrated my projects over to the team hub as asked by Autodesk. Now there is no way to work on my assembly. I can not save it as is or as a new file. Non of the linked files can be updated using get latest.

Basically nothing works in this assembly anymore.

Re: Fusion team hub - Lots of problems after migrating to team hub

RajkumarIlanchelian — Thu, 05 Sep 2024 17:40:54 GMT

@roy25G4T Just to get the confirmation, the files that are being reported as found in another hub, are they actually in the same hub as the parent file?

Re: Fusion team hub - Lots of problems after migrating to team hub

roy25G4T — Thu, 05 Sep 2024 18:15:06 GMT

Yes everything was migrated

Re: Fusion team hub - Lots of problems after migrating to team hub

RajkumarIlanchelian — Thu, 05 Sep 2024 19:33:06 GMT

@roy25G4T Would it be possible for you to invite a few of our engineers into your team hub that can look into this issue? From the error messages it appears that it could be possible that reference links were not updated as part of the transfer (just a guess at this time) but access into this project could help to understand what might be the root cause.

Can you start by inviting me into your project? raj.kumar.ilanchelian@autodesk.com

Re: Fusion team hub - Lots of problems after migrating to team hub

roy25G4T — Sun, 27 Oct 2024 13:34:02 GMT

just sent an invite to the project

Re: Fusion team hub - Lots of problems after migrating to team hub

RajkumarIlanchelian — Sun, 27 Oct 2024 13:39:39 GMT

@porkodi_autodesk Porkodi, tagging you here. I know there was some issues with transfer and external links?

Re: Fusion team hub - Lots of problems after migrating to team hub

roy25G4T — Sun, 27 Oct 2024 14:27:03 GMT

Yes and I can not save the file anymore after changes. Also updating external files does not work

Re: Fusion team hub - Lots of problems after migrating to team hub

roy25G4T — Sun, 27 Oct 2024 14:28:29 GMT

Yes and I can not save the file anymore after changes. Also updating
external files does not work

Re: Fusion team hub - Lots of problems after migrating to team hub

porkodi_autodesk — Sun, 27 Oct 2024 22:36:01 GMT

Hi,

I have forwarded this to our development team to take a look. We will keep you posted. Thank you for reporting.

Porkodi Nathan

Re: Fusion team hub - Lots of problems after migrating to team hub

rajat_mehtaL58QJ — Mon, 28 Oct 2024 03:40:49 GMT

Hi @roy25G4T , @RajkumarIlanchelian
We can help you with this , can you provide your hub id in personal message ?
Thanks,
Rajat Mehta

Re: Fusion team hub - Lots of problems after migrating to team hub

roy25G4T — Sun, 03 Nov 2024 21:18:30 GMT

Did you get my hub id on PM?

Re: Fusion team hub - Lots of problems after migrating to team hub

RajkumarIlanchelian — Mon, 04 Nov 2024 01:26:11 GMT

@roy25G4T Yes and I have passed on the information to @rajat_mehtaL58QJ . They are back in the office today and will be helping to look into this.

Re: Fusion team hub - Lots of problems after migrating to team hub

roy25G4T — Thu, 07 Nov 2024 11:59:49 GMT

I am still waiting for help

Re: Fusion team hub - Lots of problems after migrating to team hub

prichas — Thu, 07 Nov 2024 14:21:43 GMT

Hey @roy25G4T ,

I have sent you a private message to help resolve this.

Thanks for your patience,

Shayne Prichard

PM Fusion

Re: Fusion team hub - Lots of problems after migrating to team hub

roy25G4T — Thu, 21 Nov 2024 08:29:47 GMT

I am sending you many emails without any response. My fusion files are totally messed up after migrating to team hub. Are you able to help me? Fusion has been useless now for several months.

Is anyone able to help?

Re: Fusion team hub - Lots of problems after migrating to team hub

prichas — Fri, 22 Nov 2024 16:48:35 GMT

Hey @roy25G4T ,

In my email to you, I have a link for you to be able to schedule time with me. I will resend so you can schedule a time that works for you.

Thanks,

Shayne

Re: Fusion team hub - Lots of problems after migrating to team hub

3DRBT — Thu, 06 Feb 2025 20:15:32 GMT

Hi, has this problem been resolved? I´m having similar performance related issues since I was moved to team hubs. At the moment my Fusion 360 application is useless and I´e just renewed the license for a year. Please help. Many thanks in advance!

Re: Fusion team hub - Lots of problems after migrating to team hub

roy25G4T — Thu, 06 Feb 2025 21:18:08 GMT

I did manage to get help with one assembly. They sent me the file after
resolving conflicts. I then had to upload the file to a new project folder.
The previous project is still useless but I am able to work on the resolved
file. However all files are now in one folder and it takes forever to
reorganize them. Try to get help from a Autodesk real person.

Re: Fusion team hub - Lots of problems after migrating to team hub

bryanr_lund — Fri, 07 Feb 2025 03:12:11 GMT

Holy cow. I just upgraded and I'm having the same problem. This is extremely troubling that it has been over five months and this is not resolved. I'm extremely concerned about losing my files now. Is anyone at Autodesk looking into this major problem?

Re: Fusion team hub - Lots of problems after migrating to team hub

bryanr_lund — Fri, 07 Feb 2025 04:59:23 GMT

I just spent a 1/2 hr on the chat with an agent. Another user said this is a bug. The agent left our chat stating that the team needed to look into this. I think this is a bug that is happening after users migrate to Fusion hub.