topic Re: Unable to login in fusion 360 in Fusion Support Forum

Unable to login in fusion 360

sythxx — Fri, 15 May 2020 14:35:05 GMT

I am unable to login and use my app for past 2 weeks and have asked this question thrice.

I have checked my date and time and synced it.

I have reinstalled the software

I have successfully logged into online autodesk fusion.

I have deleted that web service file in local data

Re: Unable to login in fusion 360

RajkumarIlanchelian — Fri, 15 May 2020 17:42:04 GMT

@sythxx Looks like you have tried all the usual suspects. Can you please post what error you get? Are you on a Mac or Windows?

Re: Unable to login in fusion 360

sythxx — Fri, 15 May 2020 19:08:31 GMT

I’m on windows platform and the message which is getting displayed is “ eroe logging into fusion 360” after entering the credentials. After that login window comes again

Re: Unable to login in fusion 360

autodesk-denmike — Fri, 15 May 2020 19:21:51 GMT

Please check your firewall. I had this exact problem just now, and did what you did too (except I didn't reinstall), and since I couldn't find anything but your post I started to look elsewhere. For me it was my firewall that for some reason had started blocking Fusion360. I am not sure why..

Re: Unable to login in fusion 360

RajkumarIlanchelian — Fri, 15 May 2020 19:26:13 GMT

Can you please get log files from 2 locations that might help us understand what is happening?

1. Go to C:/Users/USER ID/AppData/Local/Autodesk/Autodesk Fusion 360/ Look for a unique folder folder with about 14-16 characters/In here you will see a logs folder

2. Go to C:/Users/USER ID/AppData/Local/Autodesk/Web Services/ In here you will see a logs folder

if you can attach both these log folders that would help!

I see that you already deleted the Web services folder and tried to login. One thing that you can try is to login to the Fusion team using your credentials - myhub.autodesk360.com (This will eliminate that there is no accounts issues).

Re: Unable to login in fusion 360

sythxx — Sat, 16 May 2020 14:42:14 GMT

I have logged in into the online fusion team so there's no issue with the account.

Here are the log files

Re: Unable to login in fusion 360

RajkumarIlanchelian — Sat, 16 May 2020 18:07:34 GMT

Thank you for posting the logs. It did show where the issue could be. Here are a couple of things if you can try (Make sure that the application is closed at this time)

1. C:/users/USER ID/AppData/Roaming/Autodesk - Delete Folders "Neutron Platform" & "Autodesk Fusion 360"

2. C:/users/USER ID/AppData/LOCAL/Autodesk - Delete Folders "Neutron Platform" & "Autodesk Fusion 360"

Now start Fusion 360 and login. This should help you sign-in successfully. (IN case it does not then please attache the Applog file once more. This will contain the information if we see anything different)