topic Re: Problems when trying to update my subscription from startup to commercial in Fusion Support Forum

Problems when trying to update my subscription from startup to commercial

Anonymous — Thu, 04 Jun 2020 23:36:01 GMT

Hi,

I'm from Chile and today I bought a 12month license, because my startup license expired. I received an email from the license vendor with a License certificate attached. In the license certificate there is a Serial # / Product Key.

Now how do I link this license with my current account? I don't want to lose my data.

I can't find in My Autodesk Account portal where to enter this information. (attached image)

This should be a very straightforward process.

Please help!!

Best regards,

Patricio

Re: Problems when trying to update my subscription from startup to commercial

leowarren34 — Fri, 05 Jun 2020 09:24:39 GMT

Hi @Anonymous,

Fusion 360 doesn't have a serial number since it is cloud-based - you just assign the product to your account.

What product is listed on the certificate?

Re: Problems when trying to update my subscription from startup to commercial

Anonymous — Fri, 05 Jun 2020 12:37:34 GMT

Hi Leo,

Thanks for your answer. The certificate shows the following:

Product Description
Architecture Engineering & Construction Collection IC Non-Language Specific

AEC Collection IC Commercial Product Subscription New Single-user Annual Non-Language Specific Windows

Best regards,

Patricio

Re: Problems when trying to update my subscription from startup to commercial

leowarren34 — Fri, 05 Jun 2020 22:56:37 GMT

Hi @Anonymous,

Fusion 360 isn't in the AEC Collection: https://www.autodesk.co.uk/collections/architecture-engineering-construction/included-software

This would explain your issue, if you need the other products then keep the license otherwise you need to go back to your reseller.

Either way, you still need a Fusion 360 Commercial license regardless to maintain access.