topic Re: Fusion 360 Insert fasteners not working in Fusion Support Forum

Fusion 360 Insert fasteners not working

champsheard — Tue, 10 Sep 2024 21:28:54 GMT

Hi, I am having trouble opening the Fusion 360 insert fasteners tool. When I open it, I get this error:
Something went wrong.
The library is taking a long time to start, which may indicate a problem. Try reloading the page.
Thanks

Re: Fusion 360 Insert fasteners not working

Roman_Vesely — Wed, 11 Sep 2024 12:30:12 GMT

Hi champsheard,

we are very sorry that you have an access issue to Insert Fastener command. It looks that it was a temporarry issue. Could you try to start Insert Fastener command again, please ?

Best regards

Roman

Re: Fusion 360 Insert fasteners not working

champsheard — Wed, 11 Sep 2024 15:07:28 GMT

Hi,

I retried opening the insert fastener tool and the issue has not been resolved.

Thanks

Re: Fusion 360 Insert fasteners not working

champsheard — Wed, 18 Sep 2024 23:10:08 GMT

With the September 2024 update, the insert fastener tool is now working.

Re: Fusion 360 Insert fasteners not working

Roman_Vesely — Mon, 23 Sep 2024 12:56:08 GMT

That's great, thank you for update.

Re: Fusion 360 Insert fasteners not working

info6VKF — Fri, 03 Jan 2025 08:18:05 GMT

just got the file not found error again ? i'm working with the latest update

2.0.20981 x86_64

Re: Fusion 360 Insert fasteners not working

Roman_Vesely — Fri, 03 Jan 2025 14:36:55 GMT

Hi info6VKF,

we are very sorry that you have this access issue to the Insert Fasteners command.
I'm on the same latest build and it seems to be Resolved - probably some temporary outage of some services.

Could you try it again, please ?

Best regards

Roman

Re: Fusion 360 Insert fasteners not working

info6VKF — Fri, 03 Jan 2025 14:48:41 GMT

Still the same error

Re: Fusion 360 Insert fasteners not working

Richard.stubley — Sun, 05 Jan 2025 20:22:30 GMT

Hi @info6VKF,

I'm 99% sure you are online but that's my first ask, is Fusion definitely online. the insert Fastener Icon Should not be available in offline but its worth a check for the 2 seconds it takes.

Next one are you able to try this on another network?
I have seen similar things happen where there are domain restrictions on a network.

Re: Fusion 360 Insert fasteners not working

info6VKF — Sun, 05 Jan 2025 20:34:09 GMT

yes I am definitely connected to the internet. upload to fusion is no problem. I have had this problem since the last Fusion update

Re: Fusion 360 Insert fasteners not working

Roman_Vesely — Tue, 07 Jan 2025 08:12:07 GMT

Hi info6VKF,

it looks that your installation is somehow corrupoted in other words , we can reproduce on our side a similar issue if file index.html or whole folder

%LOCALAPPDATA%/Autodesk/webdeploy/production/bce2902bbfcb27678033cbb9e17a3529631b97a7/LibraryClientPlatform

doesn't exists.

Please, could you verify if the folder above and index.html inside this folder exists ? If not, we suggest to do a Reinstallation or Repair Fusion by Fusion Service Utility.

Please let us know if this fixed you issue.

Best regards

Roman