topic Fusion 360 not responding in Fusion Support Forum

Fusion 360 not responding

Anonymous — Mon, 22 Jun 2020 11:45:50 GMT

Hi Fusion Community, I've installed Fusion 360(Education License) on my Windows 10 PC(with 4GB RAM, Core i3). But whenever I try to open the Software it is hanging and after few minutes it will open, but then it shows a white area in place of the data panel, also frequently it will show 'not responding'. Please somebody help me. I will attach the Diagnostic logs here,

[GPU Information]
GPU Device: Intel(R) HD Graphics 620
GPU RAM: 128 MB (Integrated card)
GPU Driver API: DirectX 9.0
GPU Driver Version: 21.20.16.4534
GPU Driver Date: 08/26/2019

[Graphics Effects Settings]
Anti Aliasing: On
Ambient Occlusion: On
Object Shadow: Off
Ground Shadow: On
Ground Reflection: Off
Selection Display Style: Normal
Transparency Effect: Better Performance

[Limit effects to optimize performance]
Off

Re: Fusion 360 not responding

Phil.E — Mon, 22 Jun 2020 17:27:25 GMT

Start by an update for the graphics drivers. Those are from August of 2019. Let me know if that helps.

Re: Fusion 360 not responding

Anonymous — Tue, 23 Jun 2020 13:04:59 GMT

Sir, When I try to update the driver it shows it is up to date. Which version should I install now?

As you can see , I have Intel(R) HD Graphics 620.

Re: Fusion 360 not responding

Phil.E — Tue, 23 Jun 2020 18:42:22 GMT

Windows is often confused about drivers. Was it a windows utility that told you your drivers are up to date?

This Intel website has more details for you. The latest driver is less than a month old.

https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620

Re: Fusion 360 not responding

Anonymous — Thu, 25 Jun 2020 11:22:24 GMT

Sir I downloaded the driver from the link you provided,but windows says the driver is not supported by the hardware. I think I might have downloaded the wrong driver. Can you provide me the specific link for the download ?

Mine is intel hd graphics 620 with core i3 7020 type processor.

Re: Fusion 360 not responding

Phil.E — Thu, 25 Jun 2020 18:49:48 GMT

Unfortunately I'm not allowed to make recommendations about specific things to install on your computer. I can only show you where the information is kept by other parties, such as Intel.

Re: Fusion 360 not responding

Anonymous — Fri, 26 Jun 2020 15:08:40 GMT

Sir Today I've updated the driver. But still, the problem continues. But it got a little bit smoother. Is there any other fix we can do.

These are the new details......

[GPU Information]
GPU Device: Intel(R) HD Graphics 620
GPU RAM: 128 MB (Integrated card)
GPU Driver API: DirectX 9.0
GPU Driver Version: 21.20.16.4839
GPU Driver Date: 06/26/2020

[Graphics Effects Settings]
Anti Aliasing: Off
Ambient Occlusion: Off
Object Shadow: Off
Ground Shadow: Off
Ground Reflection: Off
Selection Display Style: Simple
Transparency Effect: Better Performance

[Limit effects to optimize performance]
On

Re: Fusion 360 not responding

Phil.E — Fri, 26 Jun 2020 18:03:47 GMT

Are you running only one monitor?

At this point it might be good to look at logs. Please do this:

1. Restart your computer.

2. Start Fusion 360

3. If there is a long hang and you get the effects described in your first post, please gather the logs and attach here.

Re: Fusion 360 not responding

Anonymous — Sat, 27 Jun 2020 05:44:02 GMT

Yes, sir only one monitor. I will attach the logs here

Re: Fusion 360 not responding

Hydra9059 — Sat, 27 Jun 2020 08:14:16 GMT

Fusion 360 requires more RAM and (minimum 8GB) CPU & SSD to work better in my experience. You should upgrade your hardware.

It is more likely to hardware problem than drivers or Softwares.

If my reply was helpful, please give a "Like" or click the "Accept as Solution" button below (or both).

Re: Fusion 360 not responding

SallyYang — Sun, 28 Jun 2020 02:54:53 GMT

Hi @Anonymous , would you please help to create and upload the dump file of Fusion while it's not responding?

I will send you the dropbox link privately.

Thanks!

Re: Fusion 360 not responding

SallyYang — Fri, 03 Jul 2020 08:19:37 GMT

Hi @Anonymous, sorry we just noticed that you've already uploaded a dump file to our share folder. Thanks for your quick response!

We've analysed it, and we found Fusion login was stuck. So would you follow the steps below to do the cleanup of Fusion cache data and try login again.

1. Win+Run ‘%localAppData%\Autodesk\’, delete “Autodesk Fusion 360”, “Neutron Platform” and “Web Services”
2. Win+Run ‘%AppData%’ , remove ‘Autodesk’ whole folder
3. Win+Run ‘%localAppData%\Temp\’, delete all files under it, skip if files that can’t be deleted.
4. Open ‘C:\ProgramData\Autodesk’, delete all files under it.