topic Re: Crash when opening drawing in Fusion Support Forum

Crash when opening drawing

ondrej.valach — Wed, 24 Jun 2020 19:54:35 GMT

Hello

Always I want to open drawing Fusion crashes. (See attached photo and crash log files)

I have a student licensed Fusion 360. (ver. 2.0.8412)

I have MacBook Pro (Retina, 15-inch, Late 2013) with macOS 10.14.6 (Mojave)

I tried to update my macOS from High Sierra to Mojave.

I tried to reinstall SW(also used fusion cleaner).

I tried to install fusion also on my Windows PC (Win 7) it also crashes.

I didn't find any solution for this.

Thanks for help.

Re: Crash when opening drawing

suryawa — Thu, 25 Jun 2020 04:18:06 GMT

Hi @ondrej.valach ,
I feel sad to hear your problem.
Based on the description, can you please confirm if you are getting a crash for file from scratch even?
If it is data specific issue, the particular file will be more useful to investigate further.

Thanks & regards
Amit Suryawanshi

Re: Crash when opening drawing

ondrej.valach — Thu, 25 Jun 2020 05:52:48 GMT

Yes It crashes even if I create basic circle (or any other design) and want to do drawing from it. If my friend open my design file he is able to open drawing from it without problems on his MAC.

Re: Crash when opening drawing

suryawa — Thu, 25 Jun 2020 07:02:41 GMT

Hi @ondrej.valach ,
Thank you for providing additional info.
The investigation process has been started for this crash, will try to keep you posted for further updates.
Thanks & regards
Amit Suryawanshi
Fusion SQA

Re: Crash when opening drawing

kris_berg — Thu, 02 Jul 2020 20:33:59 GMT

Hi @ondrej.valach ,

We have been investigating this and believe your Mac crash is related to having a case sensitive drive. Do you have a case sensitive drive? If so, it is possible to install Fusion 360 on a case insensitive drive? We are still looking into solutions. I will get back to you as soon as I have more data.

Thanks,

Re: Crash when opening drawing

Anonymous — Sun, 05 Jul 2020 20:50:29 GMT

I've been seeing this same crash, and Fusion 360 is installed on a case-sensitive volume. Is it a requirement that the drive is case-insensitive, or just a bug?

I'll install to a case-insensitive drive and report back.

Re: Crash when opening drawing

Anonymous — Sun, 05 Jul 2020 21:08:09 GMT

@Anonymous wrote:

I'll install to a case-insensitive drive and report back.

Ok never mind, that won't be possible. Apparently:

The installation location is fixed. Another one cannot be specified, such as on a different drive.

(according to https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-does-Fusion-360-get-installed.html)

This apparently means I can neither work with Drawings nor work around the bug. Converting my main data volume to case-insensitive is not an option for me.

Re: Crash when opening drawing

ondrej.valach — Mon, 06 Jul 2020 06:27:44 GMT

I would like to install it on case insensitive disk but I am not able to choose a location. Is there another way? So I will completely reinstall my Mac and format disk to case insensitive and hope it will help.