topic Re: Team Hub not available in Fusion Support Forum

Team Hub not available

gerry_kmack — Sat, 14 Sep 2024 20:56:00 GMT

I just started up Fusion for the first time in a month - my computer died and it took awhile to get it replaced.

Once the Fusion app starts up (running an a Mac), my personal hub is selected, and my team hub is apparently not available(?).

When I click on my name (ie my personal Hub) , a drop box is supposed to appear, allowing me to select my team hub, but nothing happens... What is going on?

Please help! as I am now way behind on several projects, all of which are contained in my team hub.

Thanks, Gerry Kmack

Re: Team Hub not available

jhackney1972 — Sat, 14 Sep 2024 21:08:06 GMT

The first thing I would do is log into your Fusion Web Database to see if you can find your Team and projects. If this is successful, then you should see the Team on your Fusion Data Panel if you use the same Autodesk ID and Password to log into Fusion. The Fusion Web Database link is here.

Re: Team Hub not available

randyT9V9C — Sat, 14 Sep 2024 21:16:49 GMT

This appears to be an issue with the Data Panel. I have seen this issue with my MacBook Pro with the M3 processor and eGPU. I have had to run using Rosetta with the eGPU disabled.

In terminal you can disable eGPU using this:

launchctl setenv NEUTRON_CHROME_DISABLE_GPU 1

Some of the Intel based Macs may restored the drop down by turning off the high-resolution canvas in the Fusion preferences. Preferences > Graphics > Display and uncheck High-resolution canvas graphics on high DPI displays.

In a pinch you can alternatively set your default Team Hub using the web interface.

Hopefully these Data Panel issues will be sorted soon. In my reading the latest Insider Beta has fixed some of these issues. I'd really like to be able run natively (without Rosetta) and re-enable the eGPU.

Re: Team Hub not available

gerry_kmack — Sat, 14 Sep 2024 21:26:19 GMT

Thanks for the reply!

I clicked on the link that you provided. When I logged in there, I could see both of my Hubs. I then logged out of the app (for the first time that I can remember) relogged in, and both of my hubs are available again.

THANKS!

Re: Team Hub not available

gerry_kmack — Sat, 14 Sep 2024 21:31:18 GMT

Thanks! Accessing via the web interface seems to have fixed the problem for me.

FWIW, my new Mac is a Mac mini running an M2 Pro processor, my old Mac was a 2015 Intel based iMac... did not expect there to be differences in the Fusion app with the change...

Gerry Kmack

Re: Team Hub not available

randyT9V9C — Sun, 15 Sep 2024 00:21:26 GMT

@jhackney1972 Interesting fix. I was able to re-enable my eGPU after signing out and switching teams through the web interface. The drop down menu re-appeared. I still can't run natively without Rosetta as the Data Panel is blank.