topic Re: Cannot switch to online mode in Fusion Support Forum

Cannot switch to online mode

Anonymous — Wed, 01 Jul 2020 03:12:10 GMT

When I open Fusion 360 I get an error message stating "Sorry, Fusion was unable to save sufficient data for Offline mode and needs to go Online. Please make sure you have a working internet connection to continue." After clicking okay I get another pop up that says "Cannot switch to online mode either. Please check your internet connection. Application will exit now." My internet connection is working fine and I did not have this problem last week. It all started with seeing I was in offline mode due to maintenance. Coming back to it today and trying some of the solutions in the form I am not stuck and cannot even get into the program. I don't know what else to try.

I have also tried signing into my online hub through my web browser and I get an error for that also. Screenshot is attached.

Re: Cannot switch to online mode

Phil.E — Wed, 01 Jul 2020 04:19:08 GMT

Hi,

Do you happen to use more than one Autodesk ID, and logged into a different account while Fusion was offline?

One remedy is this: shut down Fusion and delete an options file:

Delete NMachineSpecificOptions from here
%appdata%\Autodesk\Neutron Platform\Options

Then try to start and login to Fusion. Please let me know how it goes.

Re: Cannot switch to online mode

Anonymous — Wed, 01 Jul 2020 12:54:02 GMT

Hi Phil,

I don't use more than 1 account. I did change my email address for my account and I don't recall if I did that with Fusion open or not.

I did what you recommended and just to confirm it was delete NMachineSpecificOptions.xml from C:\Users\user\AppData\Roaming\Autodesk\Neutron Platform\Options? Deleteing this file did not help.

Re: Cannot switch to online mode

Phil.E — Thu, 02 Jul 2020 16:50:35 GMT

This is now fixed.

Please try these steps:

Restart your computer
Start Fusion 360
Login

Best regards,

Re: Cannot switch to online mode

Anonymous — Mon, 06 Jul 2020 07:48:38 GMT

Hi Phil,

what me we the support group did worked and I was able to log in and get to my data. Thanks for your help.

Re: Cannot switch to online mode

Anonymous — Wed, 21 Oct 2020 21:45:24 GMT

Ok, so what is the solution here? Im having a similar problem now.

Re: Cannot switch to online mode

Phil.E — Thu, 22 Oct 2020 17:16:40 GMT

Did this just begin, when was the last time you ran Fusion 360 without any issue?

Have you changed your email address in your Fusion 360 account recently, or since that time?

Re: Cannot switch to online mode

Anonymous — Thu, 22 Oct 2020 18:18:00 GMT

No change in email address.

After rebooting about 12 times yesterday, logging in and out, and deleting the above mentioned file, I got it to work.

Today, back to the same problem. It tells me I'm offline, and am not connected to the internet. Meanwhile it shows that it's downloading an update. Which gets to 99% then opens a terminal window for about a half second, then fails. Now won't go to online because it says I have no connection to the internet(while I'm typing this on the internet).

Here's my diagnostic log

Re: Cannot switch to online mode

Phil.E — Fri, 23 Oct 2020 00:11:52 GMT

Hi,

Thanks for the streaming-update log. There are more. If you can, please open Fusion, go to Help > Support and Diagnostics > Diagnostic Log Files. This will provide a zip file for you.

Please attach the zip file, it's needed for the report I'm logging. Full logs should help show the root cause so we can work on it.

After that, please try a full uninstall/reinstall with these instructions.

Reference article.

Re: Cannot switch to online mode

nagy.jozsef.tv2 — Mon, 26 Oct 2020 16:42:45 GMT

set the correct local time.

Re: Cannot switch to online mode

Anonymous — Tue, 06 Apr 2021 09:07:41 GMT

This was the solution.

Re: Cannot switch to online mode

mariusz.materek — Sat, 10 Apr 2021 16:47:59 GMT

Not working

Re: Cannot switch to online mode

Phil.E — Mon, 12 Apr 2021 16:25:33 GMT

What is not working?

Can you please tell me what problem you are seeing (w/ screenshots of any error messages) and also what you have tried to fix it?

Re: Cannot switch to online mode

brett3G83J — Thu, 06 May 2021 04:27:05 GMT

Im having the very same issues, I was only using Fusion 360 less than 24 hours ago ...I only have one account and none of these fixes are helping .. Is there anyone that might be able to help me please?

Re: Cannot switch to online mode

Phil.E — Thu, 06 May 2021 16:49:39 GMT

Can you please tell me what problem you are seeing (w/ screenshots of any error messages) and also what you have tried to fix it?

Re: Cannot switch to online mode

Anonymous — Tue, 25 May 2021 23:13:34 GMT

I am having this same issue but I don't have an Options file in the Neutron Platform file.

Re: Cannot switch to online mode

Phil.E — Tue, 25 May 2021 23:16:44 GMT

Can you please tell me what problem you are seeing (w/ screenshots of any error messages) and also what you have tried to fix it?

Re: Cannot switch to online mode

Anonymous — Tue, 25 May 2021 23:18:54 GMT

Re: Cannot switch to online mode

Anonymous — Tue, 25 May 2021 23:19:12 GMT

I get these when opening the app.

Re: Cannot switch to online mode

Anonymous — Tue, 25 May 2021 23:21:32 GMT

I have followed a couple of articles telling me to change proxy settings and lan settings. I am on ethernet if that makes a difference.