topic Re: "Sign in" does not open browser to complete Fusion sign-in process in Fusion Support Forum

"Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Mon, 16 Sep 2024 12:21:35 GMT

I am using macOS Monterey, how can I fix this issue?

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Mon, 16 Sep 2024 13:57:17 GMT

@eirini.malegiannaki Can you please do the following?

1. IF you change your default browser to another one does that launch the browser?

IF that does not help:

1. Go to Launch pad - Run Fusion service utility
2. Run the Gather system info

Please attach the zip files that it generates here.

Re: "Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Mon, 16 Sep 2024 15:21:06 GMT

Hi,
I tried change the default browser but it didn’t work. When I run Gather system info, the app does not respond.

You can find attached the Autodesk Fusion 360 file in zip format of the Application Support that I found manually.

Thanks,
Eirini

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Mon, 16 Sep 2024 16:05:34 GMT

@eirini.malegiannaki I do not see any attachments. Can you collect the manual logs following these instructions?

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html

Will need the application and service logs.

Re: "Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Mon, 16 Sep 2024 16:35:06 GMT

Are these all the logs?

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Mon, 16 Sep 2024 16:36:46 GMT

@eirini.malegiannaki Still dont see the logs. Can you email it to me directly? raj.kumar.ilanchelian@autodesk.com

Re: "Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Mon, 16 Sep 2024 17:19:06 GMT

I just did it. Let me know if you received them.

Eirini

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Mon, 16 Sep 2024 19:14:52 GMT

@eirini.malegiannaki I have not yet received any emails. Are you adding thee to a zip file before you post? Can you try to post the files here again?

Re: "Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Tue, 17 Sep 2024 07:59:45 GMT

Here is the zip file.

Re: "Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Tue, 17 Sep 2024 08:01:49 GMT

@RajkumarIlanchelian Here is the zip file.

Re: "Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Tue, 17 Sep 2024 09:28:06 GMT

Zip file

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Tue, 17 Sep 2024 13:38:42 GMT

@eirini.malegiannaki I got the email and this attachment. Thank you. looking at it now.

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Tue, 17 Sep 2024 13:58:35 GMT

@eirini.malegiannaki Can you please close Fusion and any other Autoesk products and then install Autodesk Identity from here - https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/z0hbzhTNDhtrN6D0LZl5b.html

This should address the issue.

Re: "Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Tue, 17 Sep 2024 14:59:59 GMT

@RajkumarIlanchelian I followed this process. This time I have "Connecting to Autodesk" but it does not respond.

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Tue, 17 Sep 2024 15:02:17 GMT

@eirini.malegiannaki Can you please restart your machine and try again? If this continues then we will have to look at network issues.

So if this repeats after a restart of the machine, new logs will help.

Re: "Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Tue, 17 Sep 2024 15:17:29 GMT

I already did this but the situation is the same. Here are the logs.

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Tue, 17 Sep 2024 15:35:48 GMT

@eirini.malegiannaki Thank you. Looking at the new logs.

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Wed, 18 Sep 2024 13:38:21 GMT

@eirini.malegiannaki Can you please try the below?

Close Fusion
Go to Finder - Go - Go to folder - type this exactly - /private/tmp
For this tmp folder – Get info
Sharing and permissions – Is your user account having write permissions? If not can you add write permissions?

Re: "Sign in" does not open browser to complete Fusion sign-in process

eirini.malegiannaki — Thu, 19 Sep 2024 08:47:42 GMT

Yes, my user account does have write permissions.

Re: "Sign in" does not open browser to complete Fusion sign-in process

RajkumarIlanchelian — Thu, 19 Sep 2024 16:31:51 GMT

@eirini.malegiannaki In the tmp folder can you please delete the folder Autodesk-IDSDK-IPC and then start Fusion again?