topic Fusion 360-multiple software problems: error code, new projects, saving, educator license in Fusion Support Forum

Fusion 360-multiple software problems: error code, new projects, saving, educator license

Anonymous — Wed, 08 Jul 2020 03:21:33 GMT

Met with live agent last night, no help. I am using a Mac (Imac desktop-Catalina 3.1 GHz Quad-Core Intel Core i5)

. Software for Fusion keeps freezing ,not letting me save, and keeps stating "ERROR: HUB SUSPENDED". I have tried to uninstall and reinstall, using both the uninstall app and manual methods. My software also keeps staying i am using a free trial but my edu account was verified. No one has followed up or helped and I really need access to Fusion for a class I am taking this summer.

In system report this is what I see:

Autodesk Fusion 360:

Version: 2.0.8609

Obtained from: Identified Developer

Last Modified: 6/29/20, 7:17 AM

Signed by: Developer ID Application: Autodesk (XXKJ396S2Y), Developer ID Certification Authority, Apple Root CA

Location: /Users/erinahern/Library/Application Support/Autodesk/webdeploy/production/1fac2465f22d60cdc75f85dff06ce672bf989559/Autodesk Fusion 360.app

Kind: 64-bit

Re: Fusion 360-multiple software problems: error code, new projects, saving, educator license

jodom4 — Thu, 09 Jul 2020 20:35:42 GMT

Hey ERIN.MOTLEY,

Sorry for the inconvenience. Please start by following the steps in this article. If that doesn't work, there's an issue with your account that the EDU support team can fix. I recommend creating a chat case with them here.

Re: Fusion 360-multiple software problems: error code, new projects, saving, educator license

Anonymous — Mon, 13 Jul 2020 19:42:11 GMT

I ended up needing to reinstall and get help with the license. My issue was fixed and I thank you so much for checking up!