topic Re: Fusion suddenly Not Responding in Fusion Support Forum

Fusion suddenly Not Responding

Anonymous — Mon, 13 Jul 2020 00:07:41 GMT

Three days ago I was using Fusion (student edition) as usual, couple of days later I opened Fusion and after the "Fusion 360" Splash screen all that loads up is the Orientation box at the top right corner and the program becomes completely unresponsive! I've tried a few things over the last few days to include, clean uninstall/install, checked firewall exceptions, restarted pc ect... The only time that fusion loads properly is if I disconnect my internet. When I reconnect to the internet and try to switch to online mode it says that Fusion is currently undergoing maintenance so I am unable to access any of my files. I also tried to use my laptop and came to the same results. Has anyone had to deal with a similar issue?

Re: Fusion suddenly Not Responding

Phil.E — Tue, 14 Jul 2020 17:41:22 GMT

In this case it would help to see your log files. Can you get access to the Help menu > Support and Diagnostics > Diagnostic Log Files?

Thanks,

Re: Fusion suddenly Not Responding

Anonymous — Tue, 14 Jul 2020 19:26:29 GMT

Hi Phil,

Unfortunately I am unable to access the help menu, because it doesn't load
before the program becomes unresponsive. Is there anywhere else I can
access it?

Re: Fusion suddenly Not Responding

Phil.E — Tue, 14 Jul 2020 19:33:14 GMT

You should be able to get the log files from Help when Fusion is offline. Can you still start Fusion offline and get it to load fully?

Re: Fusion suddenly Not Responding

Anonymous — Tue, 14 Jul 2020 19:50:29 GMT

I just tried to boot Fusion in offline mode and I received an error
stating, "Sorry Fusion was unable to save sufficient data for offline mode
and needs to go online. Please make sure you have a working internet
connection to continue." Then it says, "Cannot switch to online mode
either. Please check your internet connection. Application will exit now."

Re: Fusion suddenly Not Responding

Phil.E — Tue, 14 Jul 2020 20:17:14 GMT

Earlier, you mentioned this:

" The only time that fusion loads properly is if I disconnect my internet. "

Can you do that?

If not, try deleting "NMachineSpecificOptions.xml" from here:
%appdata%\Autodesk\Neutron Platform\Options