topic Can not start Fusion 360 in Fusion Support Forum

Can not start Fusion 360

Anonymous — Sun, 19 Jul 2020 17:38:02 GMT

When trying to start Fusion 360, nothing happens. I get a quick blue circle and that is it. Nothing shows in task manager, no error messages, nothing. I have tried the Clean install whit same results. Firewall and antivirus are turned off and running windows 10 home 64 bit. This was working fine until recently.

Re: Can not start Fusion 360

Phil.E — Tue, 21 Jul 2020 19:09:32 GMT

Hi,

Thanks for posting. I think we need to see all the logs in this case.

The instructions are here:

https://knowledge.autodesk.com/support/fusion-360/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html?st=find%20log%20files

Let's start with this one:

Application Log Files (for issues launching or operating Fusion 360):

Windows:

C:\Users\<username>\Appdata\Local\Autodesk\Autodesk Fusion 360\<AlphaNumeric Folder>\logs ... (look for all *.log files)
C:\Users\<username<\Appdata\Local\Autodesk\Autodesk Fusion 360\logs ... (look for all *.log files - logs here when login is unsuccessful)

Re: Can not start Fusion 360

Anonymous — Sat, 25 Jul 2020 20:22:55 GMT

I see one problem, I do not have the "Autodesk Fusion 360 folder". In the Autodesk folder I just have Common, webdeploy and this log file.

Re: Can not start Fusion 360

jhackney1972 — Sun, 26 Jul 2020 01:12:40 GMT

Make sure you have "Show hidden files, folders and drives selected in your File Explorer Options.

Re: Can not start Fusion 360

Anonymous — Sun, 26 Jul 2020 02:26:38 GMT

I'm showing hidden files, AppData is a hidden file and I can see that.

Re: Can not start Fusion 360

Phil.E — Fri, 31 Jul 2020 17:33:32 GMT

@Anonymous Just checking in.

Do you happen to have a dual-monitor setup?

Re: Can not start Fusion 360

Anonymous — Fri, 31 Jul 2020 17:45:02 GMT

No I do not. 27" monitor.

Re: Can not start Fusion 360

Phil.E — Fri, 31 Jul 2020 18:33:48 GMT

There is a recent crash report you sent that has some clues.

Your computer is using the Intel chip graphics
Those drivers are from September of 2019

Is this expected, or do you have a dedicated GPU?
Can you try updating the drivers of your Intel graphics?

Re: Can not start Fusion 360

Anonymous — Fri, 31 Jul 2020 20:15:00 GMT

That did it Phil, I had the monitor plugged into the wrong video port, it is now working. The intel must of updated its drivers and wont work now but my Nvidia GPU works fine. Thanks.