topic Re: Fusion Update failed to complete in Fusion Support Forum

Fusion Update failed to complete

meyercaleb — Wed, 12 Aug 2020 21:55:32 GMT

Fusion is unable to complete an update on one of my machines. Tried the restart procedure, but the problem is still persisting.

Attached is the log file.

Any help would be appreciated...hopefully it can be fixed without needing to contact my IT department!

Re: Fusion Update failed to complete

RajkumarIlanchelian — Wed, 12 Aug 2020 22:18:44 GMT

This is the error that shows up in the log:

FileNotFoundError: [Errno 2] No such file or directory: '\\\\?\\C:\\Users\\c0021795\\AppData\\Local\\Autodesk\\webdeploy\\production\\d2d901e2ef5ae5c384b4ac001a48c4e37589dc43\\NASTRANSolver\\CER\\img\\Autodesk_logo_web.png'

I am trying to find out what exactly could cause this problem but in the interim here is a troubleshooting guide that you can try:

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Installing-Fusion-360-on-Mac-OSX-you-get-the-error-Errno-2-No-such-file-or-directory-open.html

Re: Fusion Update failed to complete

meyercaleb — Wed, 12 Aug 2020 22:53:36 GMT

Thanks for the help...I am on a PC so troubleshooting was not relevant.

Please Let me know if you find anything!

Re: Fusion Update failed to complete

RajkumarIlanchelian — Wed, 12 Aug 2020 23:40:07 GMT

The local Nastran solver seems to be causing the problem. We are not sure why at this time. We are running some tests internally but it is mostly going to come down to (unfortunately) uninstalling and re-installing Fusion to get you going.

Re: Fusion Update failed to complete

meyercaleb — Thu, 13 Aug 2020 01:25:27 GMT

Ok I will reinstall and see if it resolves the issue.

Re: Fusion Update failed to complete

meyercaleb — Thu, 13 Aug 2020 01:29:45 GMT

Clean install and I am updated to the latest version.

Re: Fusion Update failed to complete

meyercaleb — Thu, 13 Aug 2020 03:14:03 GMT

Strike that. After restarting Fusion the Error has returned

Re: Fusion Update failed to complete

RajkumarIlanchelian — Thu, 13 Aug 2020 04:02:08 GMT

Error that you cannot update? Are you on 2.0.8809? If yes that is the latest update. What kind of error are you seeing after a restart ?

Re: Fusion Update failed to complete

meyercaleb — Thu, 13 Aug 2020 18:54:58 GMT

Yes, it says that I am running the latest version of Fusion 2.0.8809

But I still see this dialog box in the UI

Re: Fusion Update failed to complete

RajkumarIlanchelian — Thu, 13 Aug 2020 20:09:02 GMT

This is very interesting. Your help->About shows that you are on 2.0.8809 after the uninstall/Reinstall yet you see that you have a update pending. Can you please post the diagnostic logs from the link in this UI, please?

For now I think you are good to use the product, but it might be a problem for future updates. Hopefully the new logs will help.

Re: Fusion Update failed to complete

meyercaleb — Thu, 13 Aug 2020 21:19:28 GMT

Attached are the most recent logs.

Yes the program does function, with one problem.

Because it sees itself as being in the process of or needing an update, it has disabled my ability to download my custom materials.

Re: Fusion Update failed to complete

RajkumarIlanchelian — Thu, 13 Aug 2020 21:38:32 GMT

The logs still shows this: Currently installed version for app 47458aa04dc04be2a184ca4322d75d74 is 2.0.8749

Your Fusion on your machine still things that you are on the previous version. The logs has more details that we will need to look into:

If you can do a couple of things for me:

1. Did you you NASTRAN solver recently on your machine? Do you remember removing this solver by any chance?

2. Also, can I please ask you to try to install once again but this time can you use this tool to uninstall?

Re: Fusion Update failed to complete

meyercaleb — Thu, 13 Aug 2020 23:35:46 GMT

I just completed these steps and the problem seems to be resolved. Thanks! (fingers crossed)