topic Fusion will no longer start after windows update in Fusion Support Forum

Fusion will no longer start after windows update

almostrodney — Mon, 31 Aug 2020 20:16:25 GMT

I have been using fusion for the last few years without a single issue. However my PC updated windows and will now no longer run fusion. I would consider myself computer savvy and ive done all the suggested things, ive done a clean manual install multiple times using the cleaner tool. I have checked and updated my PCs drivers, ran it as adminstrator and in compatability mode. When i double click the icon it will do the loading circle and then stop, upon checking task manager i find that it does load a background instace that never progresses above 13.5mb. The move i open the program the more instances it creates. Im really not sure where to go from this as i need this software for my CNC machine.

Thanks

Re: Fusion will no longer start after windows update

RajkumarIlanchelian — Mon, 31 Aug 2020 21:00:21 GMT

@almostrodney Can you close all the Fusion process and then use this article to get the manual log files for us? This could help tell what could be happening.

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-manually-collect-the-log-files-for-Autodesk-Fusion-360.html

Also if you are using a short cut to launch the product, could you try directly with the exe?

Re: Fusion will no longer start after windows update

almostrodney — Tue, 01 Sep 2020 21:01:55 GMT

Hi Raj,
Thank you for your time to reply to me, I left my computer on overnight to and there was a fusion 360 instace running that eventually opened the sign in screen, once i signed in it said I had multiple computers using the software, the last being when I updated. I can only assume it classed my pre-updated computer as a different one.

If i get any other issues i shall let you know, and again, thank you for your time