topic Re: Logging in issues in Fusion Support Forum

Logging in issues

Anonymous — Tue, 01 Sep 2020 13:53:53 GMT

I am using macOS Catalina 10.15.6. I have been using the Fusion 360 (student version) since a year but recently I am facing problems logging in. Whenever I try to launch the fusion 360, I get the message "There was an error while logging into Fusion 360". I have checked the main support site of Autodesk for the problem and executed all the steps as given, but am unable to solve the problem. I have even re-installed it multiple times, but still didn't worked. Please reply as soon as possible.

@jhackney1972

@saito.kh

Re: Logging in issues

jhackney1972 — Tue, 01 Sep 2020 16:39:01 GMT

I can only suggest what I have read from other cases. Find the following file and rename it. Then restart your MAC and try to log into Fusion 360 again.

Mac OS:
In Finder, browse to Mac HD/Users/<PROFILE>/Library/Application Support/Autodesk/Web Services

2. If it exists, rename the file "LoginState.xml" to "LoginState.xml.BAK"

Re: Logging in issues

Phil.E — Tue, 01 Sep 2020 17:20:39 GMT

Do you have more than one Autodesk login ID? Such as a student and a professional/personal ID? I'm asking because these login issues are something I'm working on. If you know when or how this started, such as logging in with another account, or changing physical networks, please let me know.