Randomly unable to rotate or pan camera view

FrodoLoggins — Fri, 11 Sep 2020 16:04:56 GMT

Background:

- Latest Fusion build but this has been an issue since I started using Fusion ~2 years ago.

- I'm 99% sure I've noticed this issue on PC but if so it was a while ago.

- I've experienced this issue on 2 different rMBPs. MacOS 11 beta, MacOS 10.15, and MacOS 10.14.

- Fusion is the only program I've ever noticed any issue related to the trackpad (I don't use a mouse). I use other 2D and 3D applications, never had any issue like this. Every other app I use: trackpad gestures operate as expected

Issue:

So at least once a week randomly when I try and rotate my view or pan I'm only able to zoom.

Info:

- Sometimes starts as soon as I open a model in Fusion, sometimes everything's fine until 30 minutes into work.

- Sometimes clicking the ViewCube to rotate over and over again eventually fixes the issue.

- Sometimes clicking something in another window resolves the issue (like opening quicktime to record the issue lol)

- Sometimes lasts 5 seconds, sometimes lasts longer. Today, for the past ~1 hour it's been happening intermittently. I can rotate the camera once and then bam I'm stuck.

In the video below, I am trying to pan and zoom but as you can see the camera only zooms in/out until after ~11 seconds:

https://www.youtube.com/watch?v=OQNkMHUGIVg&feature=youtu.be

Re: Randomly unable to rotate or pan camera view

FrodoLoggins — Thu, 17 Sep 2020 15:46:37 GMT

Anyone ever experience this bug before?

Re: Randomly unable to rotate or pan camera view

rishabh.bisht — Sat, 19 Sep 2020 08:10:23 GMT

Hi @FrodoLoggins, I'm sorry to hear that Fusion isn't playing nice with trackpad.

I've personally never experienced this. By any chance, are you able to reproduce the bug with different accounts too?

Re: Randomly unable to rotate or pan camera view

FrodoLoggins — Thu, 05 Nov 2020 13:14:44 GMT

No, I only have one account. But this is still an issue:

https://youtu.be/CFj7LL1fuN4

topic Re: Randomly unable to rotate or pan camera view in Fusion Support Forum

Randomly unable to rotate or pan camera view

Re: Randomly unable to rotate or pan camera view

Re: Randomly unable to rotate or pan camera view

Re: Randomly unable to rotate or pan camera view