topic Re: Find a Bug or Need Support? in Fusion Manufacture Forum

Find a Bug or Need Support?

al.whatmough — Mon, 14 Mar 2016 17:52:15 GMT

Welcome to the Fusion CAM Community.

Did you know you are part of a much larger Community? Autodesk also produces CAM software that runs in SOLIDWORKS & Inventor (HSMWorks & Inventor HSM respectively) Theses desktop products are built on the same technology that drives the CAM in Fusion, they even share the same Post Processors. So, if you don't find the solutions to your questions here, you may find the solution from one of our desktop users over at https://camforum.autodesk.com/

We take machining seriously, as such, our support team is made up indiciduals that have spent time on the shop floor like you. We are here to help. But, we can only help if you ask the question. In asking your question, you help others also who where to timid to ask! So, join the community, share your questions and help with answers.

Now, you call your mistakes scrap parts, we call ours Bugs and we don't like them!. (No, I am not talking about spiders, although we don't like those either) If you find a bug, don't scream, let us know. There is no public shame in airing our issues, again, it helps warn other users of issues as we do our best to fix them quickly. The last thing we want is to have our users wrecking parts or crashing machines, that's your livelihood!

Speaking of bugs, we all got bit by the same bug, the Manufacturing Bug. As a result, we are part of a manufacturing family!

As family, if you feel the need to reach out and let me know about something that is wrong (or tell me what a great job we are doing 🙂 ) Drop me a line at Al.Whatmough@Autodesk.com

Al Whatmough

CAM Product Manager

Re: Find a Bug or Need Support?

scottmoyse — Tue, 24 Nov 2015 06:14:43 GMT

And although it's not promoted by Autodesk on the Fusion side of things, you can also get a more one to one support service from your Local CAM Resellers who have been carefully selected and vetted by the Autodesk CAM team... unlike the tradition CAD VAR situation where a lot of them are pure sales organisations, most of the CAM VARs are very knowledgeable with hands on experience with CNC machines and CAM software. You can find your local VAR here.

Re: Find a Bug or Need Support?

Laurens-3DTechDraw — Wed, 25 Nov 2015 19:13:52 GMT

@scottmoyse wrote:
And although it's not promoted by Autodesk on the Fusion side of things, you can also get a more one to one support service from your Local CAM Resellers who have been carefully selected and vetted by the Autodesk CAM team... unlike the tradition CAD VAR situation where a lot of them are pure sales organisations, most of the CAM VARs are very knowledgeable with hands on experience with CNC machines and CAM software. You can find your local VAR here.

I just wish this were true. I mean you are an example for many others! If they had half the knowledge that you have they would truly add Value. Couple I know are stillpure sales orginisations and fail to grasp the responsibility you have as a CAM-Reseller.

I mean you point is valid, only the carefull selection is something that needs some serious fine tuning if you ask me.

Re: Find a Bug or Need Support?

al.whatmough — Fri, 04 Dec 2015 18:22:12 GMT

Scott,

Great point!

Thank you for adding that.

Re: Find a Bug or Need Support?

HughesTooling — Fri, 04 Dec 2015 18:41:30 GMT

There's a bug here that's gone unanswered on the CAM forum and in 2 thread on this form, don't know if it's been missed.

Mark

Re: Find a Bug or Need Support?

al.whatmough — Fri, 04 Dec 2015 23:15:15 GMT

Thank you for pointing them out.

We have guys looking into the issues.

Re: Find a Bug or Need Support?

Anonymous — Tue, 05 Apr 2016 22:59:28 GMT

I noticed today after machining a couple parts that the CAM toolpath did not update or notify me with a Yellow "!"after making changes to the model.

I tryed a new tool path by clicking Generate Toolpath. No luck used old pocket geometry

The correct pocket would show in CAM but it was running with pre-modified tool path

I had to un- selected the "Pocket Selection" and select it again before change to the model would take effect.

I only found this after viewing in Simulate.

Am I loosing my mind?

Thanks

Re: Find a Bug or Need Support?

jeff.walters — Wed, 06 Apr 2016 13:14:32 GMT

Without seeing the part befor the issue it would be hard to comment on what could be happening.

Re: Find a Bug or Need Support?

Anonymous — Wed, 06 Apr 2016 16:04:17 GMT

Re: Find a Bug or Need Support?

HughesTooling — Wed, 06 Apr 2016 16:10:08 GMT

Have you got the model selected in the setup under model? Can you export the file and attach to this thread, save as an f3d file please.

Mark

Re: Find a Bug or Need Support?

Anonymous — Wed, 06 Apr 2016 17:10:07 GMT

No I do not. I selected body for the model. Its shows the warning but I still have to deselect old geometry and select new geomerty.

Re: Find a Bug or Need Support?

HughesTooling — Wed, 06 Apr 2016 17:28:05 GMT

Please save as an f3d, there's no CAM info stored in a stp file.

Thanks Mark.

Re: Find a Bug or Need Support?

Anonymous — Wed, 06 Apr 2016 17:40:50 GMT

Sorry about that. Here it is

Re: Find a Bug or Need Support?

HughesTooling — Wed, 06 Apr 2016 18:21:13 GMT

Definitely one for support, even adding features to the model doesn't give you a warning when you switch between workspaces. One for support to look at for sure.

Mark

Re: Find a Bug or Need Support?

al.whatmough — Fri, 08 Apr 2016 23:07:04 GMT

I was able to valitdate your issue, it is defiatly a bug.

The interesting this is, when I recreated the same geometry, I did not see the issue.

I have asked the developers to take a look and see what they find.

Regards,

Re: Find a Bug or Need Support?

scottmoyse — Fri, 15 Apr 2016 19:24:42 GMT

It's a real shame that you're lucky if you get a reply from the cam.support@... email. Typical response time if you do get a response is 3-4 days. Not in line with Autodesk support SLA what so ever. You guys need more CAM support staff ASAP.

Re: Find a Bug or Need Support?

Anonymous — Sun, 17 Apr 2016 00:09:09 GMT

Turning: A parting operation needs different feeds for retract and re-engage when pecking, or retract on non-pecking. Here is the scenario:

You have a larger bar to part, say 3.5" diameter. If you peck, there is no difference between cutting feed, re-engage and retact feeds. Straight parting, no difference between cutting feeds and retract. It takes forever! You might think these would be lead-in and lead-out feed rates, but I beleive these are in context of approaches. Either way neither lead-in nor lead-out feed rates get repoted to the post processor in 'onLinear', so no feeds code can get generated.

There needs to be a way specify these lead-in/lead-outs in the 'Passes' tab, and have them reported to the post processor.

Re: Find a Bug or Need Support?

Laurens-3DTechDraw — Sun, 17 Apr 2016 11:32:58 GMT

No Scott. They don't. We have seen an increase in support staff the last years. We have at least 4 times as much as 3 years ago. And the response time has increased 400% so the number of staff has nothing to do with the response time.

Re: Find a Bug or Need Support?

scottmoyse — Sun, 17 Apr 2016 11:44:22 GMT

@Laurens-3DTechDraw wrote:
No Scott. They don't. We have seen an increase in support staff the last years. We have at least 4 times as much as 3 years ago. And the response time has increased 400% so the number of staff has nothing to do with the response time.

I'm not sure if you are agreeing with my point or disagreeing with the benefit of doubt I gave them.

Re: Find a Bug or Need Support?

scottmoyse — Sun, 17 Apr 2016 11:45:21 GMT

@Anonymous wrote:

Turning: A parting operation needs different feeds for retract and re-engage when pecking, or retract on non-pecking. Here is the scenario:

You have a larger bar to part, say 3.5" diameter. If you peck, there is no difference between cutting feed, re-engage and retact feeds. Straight parting, no difference between cutting feeds and retract. It takes forever! You might think these would be lead-in and lead-out feed rates, but I beleive these are in context of approaches. Either way neither lead-in nor lead-out feed rates get repoted to the post processor in 'onLinear', so no feeds code can get generated.

There needs to be a way specify these lead-in/lead-outs in the 'Passes' tab, and have them reported to the post processor.

Something the CAM team have known about for years. I was told it would be worked on soon about 5 months ago. No sign of any of it yet.