topic Re: New Trial, Login keeps refreshing, can't log in. in Fusion Manage Forum

New Trial, Login keeps refreshing, can't log in.

Anonymous — Thu, 13 Oct 2016 18:25:47 GMT

I just signed up for a trial and signed in with my info. The first page that loads says it's creating my environment. The next page asks me to login again. Endless loop... Am I missing something?

Thanks,

Krista

Re: New Trial, Login keeps refreshing, can't log in.

michelle.stone — Thu, 13 Oct 2016 19:07:12 GMT

Have you tried clearing your browser cache? (ctrl-shift-del)

Thanks,

Michelle

Re: New Trial, Login keeps refreshing, can't log in.

Anonymous — Thu, 13 Oct 2016 19:10:44 GMT

Hello!

Yes, I've just tried that.... no help. I've tried Chrome, Firefox, system reboot.... just keeps asking me to log in again! Maybe reset my trial somehow? Not sure.

Re: New Trial, Login keeps refreshing, can't log in.

michelle.stone — Thu, 13 Oct 2016 20:28:19 GMT

OK - I'll follow up with an internal team and see if I can track down the issue. More soon!

Michelle

Re: New Trial, Login keeps refreshing, can't log in.

mark.obermeyer — Thu, 13 Oct 2016 20:50:14 GMT

Hi Krista,

Just to add to Michelle's comments, it might be specifically the cookies which need to be cleared, so make sure that there's a tick in the box next to cookies after you hit <ctrl><shift><del>.

It may also help to run an "Incognito" session in Chrome or "New Private Window" session in Firefox. You'll need to paste in the entire URL link from the Welcome Email, complete with the long random string.

Let us know how it goes.

Mark

Re: New Trial, Login keeps refreshing, can't log in.

Anonymous — Thu, 13 Oct 2016 21:07:07 GMT

Ok, the only thing that is working is for me to separately log in to Autodesk (i.e. for this forum) and then to re-try the welcome link. It flashes a red bar with "You don't have permissions to do this" a few times... and then it directs to what I assume is the dashboard. None of the links work for me EXCEPT clicking on and editing Profile.

All other things attempt to load but fail.

I *really* want this demo to work so I can get my company onboard.

Suggestions?

Thanks in advance--

Krista

Re: New Trial, Login keeps refreshing, can't log in.

Anonymous — Thu, 13 Oct 2016 21:07:30 GMT

PS, yes I did make sure cookies were cleared.

Re: New Trial, Login keeps refreshing, can't log in.

michelle.stone — Thu, 13 Oct 2016 21:13:28 GMT

Krista - so sorry you are having issues! While we try to troubleshoot why this trial isn't working, could you apply for a new trial with another email address? We just had someone from QA create a trial and the process worked.

Re: New Trial, Login keeps refreshing, can't log in.

Anonymous — Thu, 13 Oct 2016 21:26:18 GMT

Hi!

I tried a new email account. Same thing. Tried a new wifi connection. Same thing.

Help!

-K

Re: New Trial, Login keeps refreshing, can't log in.

michelle.stone — Thu, 13 Oct 2016 21:31:49 GMT

Drats! We'll add you (with full admin rights) to a site. While I'm getting that set up, a good place to start is the Learning Center on our Help.

If you want to start reviewing that content I'll shoot you an email once we have you added to a site.

Thanks,

Michelle

Re: New Trial, Login keeps refreshing, can't log in.

Anonymous — Tue, 25 Apr 2017 08:25:41 GMT

Hi Michelle,

I am currently dealing with the exact same issues as Krista.

Have you found a solution for the problem yet?

Kind regards,

Sipke

Re: New Trial, Login keeps refreshing, can't log in.

michelle.stone — Tue, 25 Apr 2017 17:43:38 GMT

Sipke - what's your trial URL? I'll get a support case created so that someone can help you.