topic Re: Complaint: Forum Administration in Fusion Manage Forum

Complaint: Forum Administration

AstroRossD — Mon, 25 Sep 2023 13:12:23 GMT

The "Fusion 360 Manage Forum" and "Fusion 360 Manage Ideas" forums are littered with posts from users relating to other Autodesk software, especially "Fusion 360".

This makes for a poor user experience of both Fusion 360 Manage forums and must have an adverse effect on engagement, also with the likelihood that posts to the wrong forums are less likely to be responded to so no one wins.

Forum moderation does not appear to make any attempt to move posts to more relevant forums, if this is even possible, as posts about other software are visible for weeks after posting.

Can the Autodesk forums team please advise on this?

Re: Complaint: Forum Administration

amitabh_verma — Tue, 26 Sep 2023 01:07:47 GMT

Hi @AstroRossD

We do try to moderate the forums and ensure that wayward posts are send to their appropriate designations.

I did cleanup a considerable number today from Fusion 360 Manage forum as well as idea board.

Thanks for raising awareness on this.

Re: Complaint: Forum Administration

AstroRossD — Tue, 26 Sep 2023 14:20:55 GMT

Thanks Amitabh,

With regard to the Ideas forum, the last posts to be marked as Implemented or Under Review were from a year ago, and the last ideas to be marked as Accepted or Future Consideration were from over 3 years ago.

I know for sure that feature requests and bug reports are much more responsively handled using the Support Case system rather than the forum, and the numbers below bear this out:

How up to date would you say these statuses actually are? And is there still value to customers to post feature requests in the Ideas forum?

Thanks

Re: Complaint: Forum Administration

hamzawork148 — Wed, 18 Oct 2023 11:43:46 GMT

I understand your concern about the clutter in the "Fusion 360 Manage Forum" and "Fusion 360 Manage Ideas" forums due to posts related to other Autodesk software, particularly "Fusion 360". It's frustrating when unrelated posts accumulate and can affect the user experience and community engagement negatively.

While I can provide general advice on forum management, I recommend directly reaching out to Autodesk's support or forum management team with your concerns. They are in the best position to address these issues and implement any necessary changes to improve the user experience on their platforms. They can provide you with specific details about their moderation policies and procedures for handling misplaced posts.

When contacting them, it might be helpful to include specific examples of posts and dates to illustrate the problem effectively. Providing clear details can assist them in understanding the issue and taking appropriate action.

Re: Complaint: Forum Administration

tobylakin — Sun, 23 Jun 2024 15:45:55 GMT

HOW DO I WRITE A ****ING COMPLAINT YOU ****TARDS

Re: Complaint: Forum Administration

philipfrench — Sun, 23 Jun 2024 16:56:40 GMT

It could be your caps lock may be stuck on, although you might have another issue too.