topic Re: Fusion 360 Manage extension has been disabled in Fusion Manage Forum

Fusion 360 Manage extension has been disabled

SindreHKentsrud — Sat, 10 Jul 2021 09:29:37 GMT

Hello,

I enabled the fusion 360 manage extension on fusion team a couple of weeks ago. Now it has suddenly become disabled. There is an option to enable the extension on the fusion team admin page. When trying to enable it starts to scan through the projects but it is not able to finish.

Re: Fusion 360 Manage extension has been disabled

giliar.defriesperez — Mon, 12 Jul 2021 14:18:21 GMT

Hi @SindreHKentsrud ,

I'm taking a look here. i'll let you know. Thanks for your patience.

Re: Fusion 360 Manage extension has been disabled

giliar.defriesperez — Tue, 13 Jul 2021 14:19:37 GMT

Hi @SindreHKentsrud ,

Just to follow-up: we're addressing this issue in the backend. The team is on it. As soon as I hear back, I'll let you know. Thanks for your patience.

- Giliar

Re: Fusion 360 Manage extension has been disabled

SindreHKentsrud — Wed, 14 Jul 2021 17:47:26 GMT

@giliar.defriesperez,

Thank you very much for looking into this 🙂

Re: Fusion 360 Manage extension has been disabled

giliar.defriesperez — Wed, 14 Jul 2021 17:52:46 GMT

@SindreHKentsrud ,

I believe the mappings have been fixed now in your environment. Can you test again and let me know if you are still seeing issues?

Thanks in advance!

Giliar

Re: Fusion 360 Manage extension has been disabled

SindreHKentsrud — Wed, 14 Jul 2021 17:56:13 GMT

@giliar.defriesperez,

The process finishes successfully, but the extension is not activated. The option to enable it just reappears after re-loading the page.

Re: Fusion 360 Manage extension has been disabled

giliar.defriesperez — Wed, 14 Jul 2021 19:13:00 GMT

@SindreHKentsrud ,

Thanks for your patience. I will ask the team to check again on our side to make sure everything lines up. Are you able to access your data if you go to https://icloud40XXX.autodeskplm360.net and log in? (I obscured the three digits there on purpose for privacy reasons - if you don't know the URL let me know and I'll send it over private message).

Thanks,

Giliar

Re: Fusion 360 Manage extension has been disabled

SindreHKentsrud — Wed, 14 Jul 2021 19:17:05 GMT

@giliar.defriesperez,

Yes I can access that site 🙂

Re: Fusion 360 Manage extension has been disabled

giliar.defriesperez — Wed, 14 Jul 2021 20:00:11 GMT

@SindreHKentsrud ,

Alright, good. Were you able to login? Which account did you use? The one ending with .no, or with icloud.com?

If you feel more comfortable moving this to private message, it's OK for me, too.

Thanks,

Giliar

Re: Fusion 360 Manage extension has been disabled

SindreHKentsrud — Wed, 14 Jul 2021 20:11:01 GMT

@giliar.defriesperez,

I logged in with the .no address.

Re: Fusion 360 Manage extension has been disabled

giliar.defriesperez — Mon, 19 Jul 2021 13:05:11 GMT

Hi @SindreHKentsrud,

Can you try one more time? The team is asking me to retry as they made some futher tweaks to the wiring of the environment.

Thanks,

Giliar

Re: Fusion 360 Manage extension has been disabled

SindreHKentsrud — Mon, 19 Jul 2021 13:12:05 GMT

@giliar.defriesperez ,

The Fusion Manage environment is now working for me.

A new problem has come up though. When trying to assign a part number or when trying to release a design from Fusion 360 I get an error message.

FYI, I have a support ticket going (18008161).

Thanks for all your help so far 🙂

Re: Fusion 360 Manage extension has been disabled

giliar.defriesperez — Tue, 20 Jul 2021 16:26:59 GMT

@SindreHKentsrud ,

Yeah, I'm following up internally. We saw a bunch of changes made to the security roles, so we'll work internally on restoring the permissions for the system users which will re-enable the workflow. More news on that soon. Thanks for your patience!

Giliar