topic Re: Fusion electronics crashes every time when adding package to footprint in Fusion Electronics Forum

Fusion electronics crashes every time when adding package to footprint

jimUR4RG — Mon, 23 Nov 2020 12:03:15 GMT

Hi,

Since a few days, Fusion crashes every time I try to add a package to a footprint. This worked fine before. Regardless of whether I choose "Create New 3D Model", or "Attach Copy of Existing 3D Model", the 3D view opens with the footprint in there. Then, the program freezes and a few seconds later crashes.

What I've already tried:

- Restarted my computer

- Closed all other software

- Installed the latest graphics drivers

I am on version 2.0.9313 and I'm running Windows 10 build 18363.1198.

I would appreciate some help as I cannot have a electronics/mechanical workflow right now.

Jim

Re: Fusion electronics crashes every time when adding package to footprint

christopher2KLSVU — Tue, 24 Nov 2020 23:15:09 GMT

Try to create this part again, step by step,as new lib, new name, do not reuse 3d package. Yes I know making 80 pins packages sucks

Re: Fusion electronics crashes every time when adding package to footprint

jorge_garcia — Tue, 24 Nov 2020 23:36:17 GMT

Hi @jimUR4RG,

I hope you're doing well. Would you be willing to export the library and attach it so that we can review it?

Go File > Export from within the library. Export as a Fusion archive file.

Let me know if there's anything else I can do for you.

Best Regards,

Re: Fusion electronics crashes every time when adding package to footprint

jimUR4RG — Thu, 14 Jan 2021 12:50:49 GMT

Hi, sorry for my late reply. Still struggling with this problem. I'm now on a new computer, brand new install, all drivers up-to-date, still the same problem.

Please find an example library attached, it happens with every library for me though.

Steps to reproduce:

- import .lbr

- via library manager, click Edit

- go to footprints

- right click on any footprint and click Create new 3d model OR Attach Dopy of existing 3d model

- Fusion asks you to save the new 3d model, click save

- Fusion crashes

I have just submitted a new error report CER_232899617, maybe this contains some more information. Would be great to have this fixed. Let me know if I can provide any more information.

Re: Fusion electronics crashes every time when adding package to footprint

jorge_garcia — Thu, 14 Jan 2021 20:25:22 GMT

Hi @jimUR4RG ,

I hope you're doing well. I tried using this very file and I could not get it to crash.

Are you on the latest version of Fusion360? I'm trying to think of what else could be going on here.

Let me know if there's anything else I can do for you.

Best Regards,

Re: Fusion electronics crashes every time when adding package to footprint

jimUR4RG — Fri, 15 Jan 2021 10:47:48 GMT

Hi Jorge,

I don't think it has anything to do with the file, as it happens with many files for me. I am on version 2.0.9512 on Windows 10 20H2 19042.746. Maybe it has something to do with where you save the 3D model?

I don't have a particularly exotic system, and it's happened on two systems now, so I'm surprised this is not happening to more people.

Re: Fusion electronics crashes every time when adding package to footprint

jimUR4RG — Fri, 15 Jan 2021 10:51:40 GMT

After trying out some more, I realized the problem only occurs if the device you are editing is currently used in a electronics projects.

So new steps to reproduce:

- Create/open an electronics project

- import .lbr

- Add a component from library to the design

- via library manager, click Edit

- go to footprints and try to add a 3D model to the footprint of the device that you added in the design

- Fusion asks you to save the new 3d model, click save

- Fusion crashes

Re: Fusion electronics crashes every time when adding package to footprint

jorge_garcia — Fri, 15 Jan 2021 22:17:22 GMT

Hi @jimUR4RG ,

I hope you're doing well. I tried this as well and it didn't cause a crash, something else is going on. Try this and let's see if maybe you have something old cached and it's creating problems. Try this, first click on the question mark > Support and Diagnostics > Clear cache.

Does this help? If not it might be worth re-installing Fusion360.

Let me know if there's anything else I can do for you.

Best Regards,

Re: Fusion electronics crashes every time when adding package to footprint

jimUR4RG — Wed, 20 Jan 2021 18:23:13 GMT

Hi Jorge,

Thanks for your reply. I have tried clearing the cache and reinstalling Fusion. Unfortunately the issue is still not resolved.

Please let me know if there's anything else I can try. I'll try to recreate the issue on my laptop as well.

Re: Fusion electronics crashes every time when adding package to footprint

jimUR4RG — Wed, 20 Jan 2021 18:47:24 GMT

I just confirmed that the crash also occurs on my laptop. So that's three computers where the crash occurs which leaves me to think it's really a software problem. I suspect there is something subly different in what we do. I've attached a video of the crash to better explain where the issue occurs. I hope we can continue to weed out the issue.

Re: Fusion electronics crashes every time when adding package to footprint

jimUR4RG — Mon, 08 Mar 2021 19:22:46 GMT

Since a few weeks, something seems to have changed and I am not experiencing these crashes anymore. Fusion still crashes a few times per day, but it's become stable enough that it's now very usable.