topic Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk! in Fusion Electronics Forum

Library update failed (Error code 9.7.0-584) Please contact Autodesk!

Anonymous — Tue, 25 May 2021 13:53:57 GMT

I am replacing all the packages from the wrong unlinked libraries to the new Team libraries and the first item was replaced correctly, after that I keep getting this error.

Library update failed (Error code 9.7.0-584) Please contact Autodesk!

Screencast:
https://knowledge.autodesk.com/community/screencast/3dbbd23c-44c0-4536-a339-6d0d6baf4a96

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

jorge_garcia — Tue, 25 May 2021 21:52:38 GMT

Hi @Anonymous ,

I hope you're doing well. I've contacted our developers on this, I've never seen this error.

Let me know if there's anything else I can do for you.

Best Regards,

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

HelenChen-AutodeskQA — Wed, 26 May 2021 01:50:11 GMT

Hi @Anonymous ,

Sorry to hear that you're having trouble.

We are able to reproduce this issue, and we will keep you be posted if we have a fix.

So sorry for any inconvenience.

Regards,

Helen

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

HelenChen-AutodeskQA — Fri, 28 May 2021 06:52:35 GMT

Hi @Anonymous ,

Could you please try to delete all the parts you want to replace and add the new part from Add Part list?

Hope it helps a little.

Regards,

Helen

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

Anonymous — Tue, 01 Jun 2021 17:13:51 GMT

Hi @HelenChen-AutodeskQA , Thank you, yes this would work, however, that means I have to delete and re-insert more than 100 components, I would have to set all the values again and then relocate them in the board and re-route the board. while the replace option is only 3 clicks per component. that is why I cannot do it this way. do you have other suggestions? thank you.

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

HelenChen-AutodeskQA — Thu, 03 Jun 2021 06:36:48 GMT

Hi @Anonymous ,

I am so sorry to hear that you have 100+ components need to be updated, it does very time consuming...

I am really very sorry to say that I haven't found easier workaround so far unfortunately...

If it's urgent to get your designs be updated with the correct library, I have to say please manually delete them and add part again...

I understand this is really time consuming, but so far this is the best choice I could provide before you get a new Fusion build with the fix.

Thank you so much for your understanding and patient.

We are really so sorry about any inconvenience.

Regards,

Helen

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

HelenChen-AutodeskQA — Thu, 03 Jun 2021 08:24:03 GMT

Hi @Anonymous ,

One idea just came up to my mind:

Could you please use another machine to sign in your account in Fusion 360 there? In a machine which not used the unlinked managed library yet.

Then you could update the part from Fusion Team library (if you cannot find the Fusion team library in the Replace dialog, please go to Library Manager to add the Fusion Team library in In Use tab firstly.)

Hope it helps!

Regards,

Helen

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

jovan.nikolicBNHR4 — Thu, 03 Jun 2021 14:57:51 GMT

Hi @Anonymous ,

I have the same issue where I could fix only the first component and for the next one I get the same error, but I found out different workaround than @HelenChen-AutodeskQA suggested. Better than deleting all the components and re-adding and re-routing them but it is again time consuming.

What you could do is that after you replace first component, you save the project and close whole PCB project design and then re-open it. Now you could replace next component and repeat the steps.

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

HelenChen-AutodeskQA — Thu, 17 Jun 2021 03:33:00 GMT

Hello @Anonymous , @jovan.nikolicBNHR4 ,

Great news I'd like to share with you that today Fusion 360 has a new update version 2.0.10356 which has the fix about the issue you reported.
Could you please update Fusion 360 to latest version and try again? Hope it helps.

So sorry for any inconvenience and much appreciated for all your patient.

Regards,

Helen

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

Anonymous — Thu, 17 Jun 2021 09:39:41 GMT

Hi @HelenChen-AutodeskQA I just updated Fusion and I confirm this issue is now fixed. Thanks a lot for your fast response,

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

slawomir.dawidowicz — Fri, 23 Jul 2021 09:27:12 GMT

Hello mates

I got the same problem on 2.0.10446.

Reopen fusionnot helps, only 1st component will be replaced? Any new solutin?

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

Anonymous — Fri, 23 Jul 2021 15:38:07 GMT

I'm also still receiving this error after most recent updates.

"Error: Library update failed (error code 9.7.0-584)
Please contact Autodesk!"

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

jorge_garcia — Fri, 23 Jul 2021 20:37:59 GMT

Hi @Anonymous ,

I hope you're doing well. This is such a weird error, it seems to be temporary. I would say shut down your computer and restart Fusion 360 that sometimes takes care of it.

Let me know if there's anything else I can do for you.

Best Regards,

Re: Library update failed (Error code 9.7.0-584) Please contact Autodesk!

HelenChen-AutodeskQA — Thu, 29 Jul 2021 03:07:17 GMT

Hi @Anonymous @Anonymous @slawomir.dawidowicz @jovan.nikolicBNHR4 @jorge_garcia ,

Hope all is well.

Good news I'd like to share with you that in latest Fusion update version 2.0.10564 which was out this week, we have put a fix about this issue.

Suppose everything should back to normal now.

Could you please have a try again with the latest Fusion and please let us know if you still have problem.

Hope all the best. Thank you!

Regards,

Helen